Waymark

Director of Operations

Waymark

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

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Salary

💰 $135,000 - $164,000 per year

Job Level

Lead

About the role

  • Lead and manage a team of local managers to ensure alignment with state-level operational, clinical, and financial goals.
  • Assist local managers with hiring, onboarding, and training of new team members to support regional growth and retention goals.
  • Own state performance of goals by tracking and reporting on operational performance within your market and translating high-level strategic objectives into actionable plans for local care teams.
  • Provide coaching and mentorship to local managers, fostering their professional development and ensuring a high-performing, collaborative team culture.
  • Oversee the day-to-day performance of care teams within your designated region, ensuring they meet the highest standards of patient access, care coordination, and quality.
  • Collaborate with national care support teams (Clinical, Quality, Analytics, etc.) to relay regional needs and challenges and implement new workflows and initiatives.
  • Support regional VP, Partnerships and Implementation teams to successfully launch new contracts in the state in conjunction with partner expectations and timelines.
  • Serve as a key point of contact for local providers and community-based organizations, helping to develop, maintain and strengthen partnerships that support Waymark patients.

Requirements

  • 7+ years of experience in healthcare or health services operations, with a focus on patient-facing care teams, outpatient services, and/or whole-person care focus.
  • 3+ years of direct people management experience, including supervising managers or team leads.
  • Demonstrated ability to manage operational performance, gather and analyze data, and drive continuous improvement within a defined geographic area.
  • Strong verbal and written communication, organizational, and problem-solving skills.
  • Experience with budget oversight or financial management.
  • A track record of effective collaboration with internal and external stakeholders, including providers and community partners.
  • Ability to travel frequently within the state to support local teams and engage with community stakeholders.
  • Must reside in Ohio, preferably Cleveland.
Benefits
  • Stock Options: Opportunity to invest in the company’s growth.
  • Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
  • Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
  • Life Insurance: Basic life insurance to give you peace of mind.
  • Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
  • Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
  • Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
  • Commuter Benefits: Convenient options to support your commute needs.
  • Professional Development Stipend: A dedicated stipend supports professional development and growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
healthcare operationspatient-facing care teamsoutpatient serviceswhole-person careoperational performance managementdata analysisbudget oversightfinancial management
Soft skills
people managementcoachingmentorshipcommunicationorganizational skillsproblem-solvingcollaboration