Wayflyer

Collections

• Manage delinquent accounts with sensitivity and professionalism, implementing revised payment structures and legal strategies when necessary.
• Lead calls with our customers, building relationships to ensure the best outcome for Wayflyer.
• Analyse financial & non-financial information to gain insights into the operations of leading eCommerce companies.
• Quantify and assess risks affecting the Wayflyer portfolio, ensuring informed decision-making.
• Monitor and evaluate customer performance within the portfolio.
• Collaborate with the analytics and operations teams to develop tools that enhance reporting quality and provide valuable insights.
• Collaborate closely with management to develop and implement new processes and refine existing products.

Senior Collections Analyst

Support Engineer

• Provide timely, empathetic, and solutions-oriented support via Intercom
• Help manage our customer base by ensuring customers have access to exceptional support
• Act as the primary point of contact for customer inquiries, diagnosing and resolving technical issues
• Independently own responsibilities, advocating for customers
• Develop a deep understanding of all Wayflyer’s products and platform
• Utilize Intercom as the primary tool for engaging with customers
• Investigate and resolve diverse customer issues
• Work closely with other Wayflyer teams to escalate complex issues
• Contribute to Knowledge Base and Macro Improvements

Customer Support Analyst

Marketing

• Own coordination of Wayflyer's field marketing presence in the US
• Build relationships and execute co-marketing activities
• Support brand campaign activations with creative outreach
• Be scrappy, creative, and high-impact
• Hands-on contributor role with potential for team leadership

Field Marketing Manager

Account Executive

• You'll prospect, qualify and close new opportunities with eCommerce businesses in North America
• Work with some of the most exciting growing consumer brands on the market
• Be an expert at sourcing your own leads that fit our ICP, alongside your dedicated BDR
• Conduct in-depth discoveries with prospects using Solution Sales & MEDDIC methodologies
• Collaborate with multiple internal stakeholders across Wayflyer, working closely with our underwriting team, with a focus on speed and quality
• Act as a co-founder to our customers, ensuring negotiations are valuable for both parties
• Meet and exceed monthly sales targets in a fast paced, high volume sales environment
• You'll be joining a high performing team, with top performers achieving 200-300% of their target!

Enterprise Account Executive

Customer Success Manager

• This is a sales role. You bring a strong hunter mentality, actively identifying upsell and growth opportunities.
• Your main responsibility is managing a large portfolio of existing customers, with a focus on upselling, renewals, reducing churn, and delivering an outstanding customer experience- empathetic, solution-oriented, and customer-first.
• You’ll confidently discuss business metrics, cash flow, sales cycles, marketing strategies, and financial products with a wide range of customers. You’ll also help them use Wayflyer dashboards effectively and build true product expertise.
• We set the bar high for customer satisfaction (currently 4.9 stars on Trustpilot)

Customer Success Associate

Financial Planning and Analysis

• Verify and review customer information to facilitate the disbursement and collection of customer funds.
• Daily analysis of asset books and subsequent allocation of assets, ensuring compliance with internal guidelines.
• Analysis of cash and debt balances across various debt facilities, supporting company-wide loan and cash management.
• Investigate and resolve internal and external finance enquiries, supporting our revenue organisation.
• Collaborate on department projects and audits
• Drive automation and efficiency of our finance processes

Financial Operations Analyst

• You'll prospect, qualify and close new opportunities with eCommerce businesses in North America.
• Work with some of the most exciting growing consumer brands on the market.
• Be an expert at sourcing your own leads that fit our ICP, alongside your dedicated BDR.
• Conduct in-depth discoveries with prospects using Solution Sales & MEDDIC methodologies.
• Collaborate with multiple internal stakeholders across Wayflyer, working closely with our underwriting team, with a focus on speed and quality.
• Act as a co-founder to our customers, ensuring negotiations are valuable for both parties.
• Meet and exceed monthly sales targets in a fast paced, high volume sales environment.
• You'll be joining a high performing team, with top performers achieving 200-300% of their target!

Recruitment

• Optimise Talent Acquisition function's day-to-day operations for a high-quality hiring experience.
• Lead and mentor the Talent Acquisition team to achieve hiring goals while upholding company values.
• Own the end-to-end recruitment strategy across regions and functions.
• Identify and implement improvements to processes and tech stack for operational excellence.
• Act as a strategic advisor to Senior Leadership Team (SLT) and hiring managers.

Interim Senior Manager, Talent Acquisition – 10 month FTC

• Own the full-cycle recruitment process for a diverse range of critical roles, balancing technical requirements (Engineering, IT, Product) with niche business functions (Credit Risk, Underwriting, Finance).
• Partner closely with Technical and Functional leaders to deeply understand complex hiring needs.
• Manage end-to-end hiring across varied verticals.
• Build and execute proactive sourcing strategies to identify and engage hard-to-find talent.
• Leverage data and market intelligence to provide stakeholders with realistic insights.
• Champion a best-in-class candidate experience.
• Act as a strategic advisor to hiring managers.

Senior Collections Analyst

Customer Support Analyst

Field Marketing Manager

Enterprise Account Executive

Customer Success Associate

Financial Operations Analyst

Enterprise Account Executive

Interim Senior Manager, Talent Acquisition – 10 month FTC

Talent Acquisition Partner, Business & Technology