Way

Customer Support Specialist

Way

part-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays (e.g., July 4th, Thanksgiving, Christmas, etc.)
  • Support customers through our help desk, Intercom, with clear, timely, and empathetic communication
  • Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed
  • Take ownership of issues from first response through resolution, ensuring nothing falls through the cracks

Requirements

  • 2–4+ years in Customer Support or a similar role (SaaS and/or Hospitality experience preferred but not required).
  • Reliable internet connection and ability to work remotely and independently
  • Based in the continental U.S.
  • Fluent in English
Benefits
  • Highly competitive hourly compensation, with opportunities to grow within the company
  • 100% remote role, with optional access to our Austin, TX or Paris offices
  • Exciting startup environment in a booming industry and where your work will have immediate impact
  • Supportive team environment with ongoing training and guidance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationempathytroubleshootingproblem-solvingownershipindependencereliability