Customer Support

• Serve as the primary point of contact for customer inquiries via chat and email on weekends and key holidays (e.g., July 4th, Thanksgiving, Christmas, etc.)
• Support customers through our help desk, Intercom, with clear, timely, and empathetic communication
• Troubleshoot product and operational issues, identifying patterns and escalating bugs when needed
• Take ownership of issues from first response through resolution, ensuring nothing falls through the cracks

Way

Customer Support Specialist