Customer Service Supervisor
Wawa, Inc.
full-time
Posted on:
Location Type: Office
Location: Wayne • New Jersey • United States
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Salary
💰 $23 - $31 per hour
About the role
- Deliver outstanding customer service and resolve inquiries promptly.
- Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
- Lead, motivate, and train Associates to drive sales and performance during shift.
- Ensure consistent execution of customer service programs, policies, and store technology components.
- Manage cash processes, inventory, vendor check-ins, and store safety.
- Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Requirements
- High School Diploma or GED equivalent
- Must be 18+ years old with reliable transportation
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
- Supervisory experience, ideally in retail or food service environments, is a plus
- Strong customer service, relationship-building, and communication skills
Benefits
- medical
- dental
- vision and mental health benefits
- ESOP (Employee Stock Ownership Plan)
- 401(k) + matching
- Education Assistance Program
- store discounts
- paid time off
- paid parental leave
- access to additional benefit and wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory managementcash managementcustomer service programscycle countssmart ordering
Soft Skills
customer servicerelationship-buildingcommunicationleadershipmotivationtraining
Certifications
High School DiplomaGED