Wawa, Inc.

Customer Support

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Customer Service Supervisor

Manager

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendly Wawa experience
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’ safety, quality and operational standards
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day
• Coordinate schedules and daily tasks to keep operations running efficiently
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results

Assistant General Manager

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendly Wawa experience
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day
• Coordinate schedules and daily tasks to keep operations running efficiently
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results

• Oversee all food and beverage operations, ensuring everything runs efficiently and consistently
• Take ownership of food and beverage programs—fresh food, grab-and-go meals, beverages, catering, and more
• Drive food service sales and hit performance goals with a focus on quality and consistency
• Monitor trends and work with peers to create action plans to optimize results
• Become the in-store expert on food programs, promotions, and marketing initiatives
• Own and deliver training for Customer Service Associates to motivate them to provide outstanding customer service
• Support hiring, scheduling, training, and team development
• Maintain a clean, safe, and inviting food service area that meets all health and safety standards
• Oversee inventory, ordering, and equipment upkeep to support smooth and efficient operations

Food & Beverage Manager

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
• Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
• Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.