Wawa, Inc.

Manager

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendly Wawa experience
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day
• Coordinate schedules and daily tasks to keep operations running efficiently
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results

Assistant General Manager

Team Leader

• Plan, direct and execute the merchandising and operations startup of new stores and remodels.
• Supervise the daily activities of field merchandisers, store associates and vendors.
• Ensure merchandising standards and communication processes are followed.
• Build Lozier and Metro shelving, stock all small wares, and oversee restocking of the store.
• Manage Store Operations support, third party labor resources as well as merchandising team labor.
• Conduct post reset walk with Store Operations and update equipment survey.
• coach Store Management Team on merchandising standards at store level.
• Monitor and assess individual work in accordance with high standards of excellence.

Field Merchandise Team Leader

Project Manager

• Manage the construction build process from permitting through project closeout.
• Implement existing construction processes and identify improvements to processes to build efficiency and/or cost savings.
• Manage a capital spend budget of $15M-$28M annually.
• Understand the associated budget for each store and ensure project is completed on budget.
• Mitigate change orders to eliminate project overages where possible.
• Forecast and accrue project spend throughout the year and communicate any budget to be carried over a fiscal year.
• Create and manage individual project schedules ensuring all contractors, vendors and installers are included and scheduled so the project time line can be met or accelerated.
• Identify risks and challenges to the schedule to re-phase work and ensure timely completion/opening.
• Serve as primary liaison between Wawa, governmental agencies and approval authorities from building permits to final certificate of occupancy.
• Manage developers thru the turnover process for pad ready and pad complete sites and fulfilling any contract requirements.
• Manage and schedule all third party vendors throughout the construction process.
• Coordinate with Landlords on all lease requirements.
• Identify risks, challenges, and disruptions to projects.
• Develop recommendations for alternate solutions, communicate out and escalate concerns. Solutions should include all tangential impacts as well as cost analysis.
• Using current market values and historical unit cost data, negotiate project cost changes (adds or deducts) to deliver the best cost value to Wawa.
• Manage contract and change order process to 5% or less on each project.
• Deliver enterprise productivity savings by streamlining cost and creating efficiencies for owner and contractor supplied items.
• Review all drawings and specifications to ensure accuracy and thorough knowledge of jobs assigned.
• Implement new store design initiatives into stores projected and under construction.
• Provide feedback to the Construction Services team to improve design, constructability, cost or quality on projects.
• Evaluate and analyze trends in projects to evaluate opportunities with specific contractors, geographical markets, or design to impact the overall performance in cost, quality, schedule, or safety.
• Leverage project level data to improve performance across multiple projects.
• Provide construction bid management (conduct bid walks, issue bid notes, collect and analyze bids, make recommendations regarding contractor selection and negotiate pricing) for remodels and additions & improvements.
• Develop unique and accurate equipment orders for each project and schedule and order all equipment.
• Perform all field inspection and approve work as necessary to ensure compliance with drawings, specifications and quality standards.
• Inspect and enforce Wawa’s safety policy on all job sites. Ensure that jobsites are inspected for safety violations and are kept in a clean and safe condition. Coach opportunities accordingly.
• Approve all invoices and change orders as appropriate within 1-week of receipt; efficiently identify discrepancies and coordinate changes with the vendors and contractors.
• Produce weekly or multi-week project updates as required to communicate project status, issues, and risks.
• Develop an “items to complete” punch list and manage full completion and turnover process to operations.
• Manage warranty period for equipment and construction items.
• Stay abreast of new construction technologies that impact future work. Be curious and learn and evaluate new systems as they become available.
• Maintain knowledge of project management and document management software. Adapt and learn new systems with ease.
• Manage special projects as assigned (ex: training center redevelopment, cost savings initiatives, specification updates and automation, etc.)
• Implement any alternative fuel projects as assigned.
• Responsible for monitoring Clean Fill activities to ensure local regulations are met during Construction.
• Implement the "Fuel Up" program on projects.

Assistant General Manager

Field Merchandise Team Leader

Construction Project Manager