Wawa, Inc.

Manager

• Regional Real Estate Manager manages assets including site review, acquisition, and development of new store locations.
• Seek opportunities to improve or enhance current properties.
• Develop and maintain a market optimization plan for assigned geographical territory.
• Identify optimum potential new locations and quantify cost structure and return on investment.
• Prepare detailed site analysis of proposed new site locations.
• Negotiate acquisition of new site locations and manage contract process.
• Partner with engineering staff regarding planning and entitlement process.
• Represent and testify for Wawa at planning and zoning board meetings.
• Maintain network of contacts including brokers, developers, and consultants.
• Participate in internal monthly land development meetings and communicate project status.

Regional Real Estate Manager

Customer Support

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Customer Service Supervisor

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendly Wawa experience
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’ safety, quality and operational standards
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day
• Coordinate schedules and daily tasks to keep operations running efficiently
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results

Regional Real Estate Manager

Customer Service Supervisor

Customer Service Supervisor

Assistant General Manager