Wawa, Inc.

Manager

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans
• Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback
• Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

General Manager

• The Area Manager is responsible for the successful delivery of the Wawa Customer Experience
• Coach and develop General Managers
• Achieve market level financial goals
• Ensure continued growth of store-level management teams
• Maintain a continuous presence in the stores across all days and shifts
• Improve business acumen of store leadership
• Ensure timely, effective, and professional communication with internal and external customers
• Lead implementation and change management of new initiatives

Area Manager

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience
• Execute quality and engaged training for Customer Service Associates
• Support hiring, onboarding, coaching, recognizing and motivating the team
• Coordinate schedules and daily tasks to keep operations running efficiently
• Monitor store performance and identify opportunities for improvement
• Collaborate with peers to develop action plans that drive optimal results

Assistant General Manager

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’ safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
• Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
• Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
• Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long-term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
• Support leadership development and drive a culture of excellence through formal talent management processes, training, and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Customer Support

• Deliver outstanding customer service and resolve inquiries promptly
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training
• Lead, motivate, and train Associates to drive sales and performance during shift
• Ensure consistent execution of customer service programs, policies, and store technology components
• Manage cash processes, inventory, vendor check-ins, and store safety
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need

General Manager

Area Manager

Assistant General Manager

Assistant General Manager

General Manager

General Manager

General Manager

General Manager

General Manager

Customer Service Supervisor