Assistant General Manager

Wawa, Inc.

Assistant General Manager overseeing daily operations, training staff, and ensuring customer satisfaction at Wawa convenience store. Leading a team in a thriving convenience retail environment.

Posted 7/2/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational management skills in a retail or food service environment, focusing on team development, customer satisfaction, and performance improvement. Capable of executing effective training, scheduling, and change management to drive results.

Highest-signal resume keywords

Leadership ExperienceStore Operations ManagementTraining and DevelopmentPerformance ManagementCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

StaffingSchedulingExpense ControlSales BuildingPerformance Management

Soft Skills

Excellent CommunicationInterpersonal SkillsRelationship Building

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Food ServiceRetailOperational StandardsCustomer SatisfactionTeam Motivation

About the role

Key responsibilities & impact

Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendly Wawa experience
Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards
Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day
Coordinate schedules and daily tasks to keep operations running efficiently
Monitor store performance—review reports, manage shrink, and identify opportunities for improvement
Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results

Requirements

What you’ll need

High School Diploma or GED equivalent
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Proven leadership experience, ideally in food service or retail environments is a plus
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
Ability to implement change and drive results through effective execution
Excellent communication, relationship building and interpersonal skills

Benefits

Comp & perks

medical
dental
vision
mental health benefits
ESOP (Employee Stock Ownership Plan)
401(k) + matching
Education Assistance Program
store discounts
paid time off
paid parental leave
access to additional benefit and wellness programs