Isolate variables in complex, networked systems to find the definitive root cause, not just the symptom.
Design and implement unique hardware/firmware configurations to meet specialized customer requirements.
Write robust scripts (using Python or other languages) to accelerate and automate support and engineering processes.
Act as the crucial bridge between the field and the factory, translating critical customer needs into the next generation of features.
Become the company's "go-to" expert for complex configurations and resolve high-level technical escalations.

Requirements

A bachelor’s degree in engineering, math, or a related field is required.
1+ years of relevant professional experience preferred.
Strong customer service and technical troubleshooting (hardware/software) skills are essential.
Basic scripting experience (Python or similar) is highly preferred.

Benefits

Great rates on company-sponsored medical, dental, and vision insurance, with HSA-eligible plans available.
After 30 days, eligible for the company retirement program, where you are 100% vested immediately and features up to a 6% 401(k) match.
Substantial opportunities for cross-collaboration and engineering career advancement, plus a $2,500 educational grant opportunity.
Eligibility for an annual company bonus program and merit increases.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Pythonscriptinghardware configurationsfirmware configurationstechnical troubleshooting

Soft Skills

customer servicecommunicationproblem-solving

Certifications

bachelor’s degree in engineeringbachelor’s degree in mathbachelor’s degree in related field