Wavelo

Director, Partner Management

Wavelo

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $173,500 - $192,800 per year

Job Level

Lead

About the role

  • Define and execute the System Integrator partner strategy aligned with company growth and go-to-market objectives.
  • Identify, recruit, and onboard SI partners with strong telecom domain expertise.
  • Segment partners by capability, region, and strategic importance.
  • Define partner tiers, certification levels, and engagement models.
  • Design and own a structured onboarding program to ensure partners are delivery-ready.
  • Develop and maintain partner enablement materials, playbooks, and implementation frameworks.
  • Establish certification programs for consultants, architects, and project managers.
  • Ensure partners understand product capabilities, delivery methodology, and customer expectations.
  • Serve as the primary point of contact for partners during active customer implementations.
  • Provide guidance, escalation support, and best practices to ensure successful delivery outcomes.
  • Define delivery governance models, quality standards, and KPIs for partner-led projects.
  • Partner with Professional Services to ensure consistent delivery standards between internal and partner teams.
  • Work closely with Product and Engineering to relay partner feedback and influence roadmap priorities.
  • Partner with Sales on deal qualification, partner selection, and delivery planning.
  • Collaborate with Customer Success to ensure smooth post-implementation handoffs and long-term customer health.
  • Align with Legal and Finance on partner agreements, pricing models, and compliance.
  • Track partner performance, certification status, utilization, and customer outcomes.
  • Identify underperforming partners and implement remediation plans.
  • Recognize and scale high-performing partners.
  • Continuously refine onboarding, enablement, and delivery processes to improve partner effectiveness and scalability.

Requirements

  • 8–12+ years of experience in Partner Management, Professional Services, or Consulting within a SaaS or telecom software environment.
  • Proven experience onboarding and enabling System Integrators.
  • Strong understanding of SaaS telecom platforms (e.g., OSS/BSS, billing, provisioning, CPaaS).
  • Experience supporting partner-led implementations in complex enterprise or carrier environments.
  • Strong program management and stakeholder coordination skills.
  • Ability to operate as a trusted advisor to partners and internal teams.
  • Experience working in a SaaS telecom or adjacent industry.
  • Background in Professional Services, systems integration, or solution delivery.
  • Experience building certification or enablement programs from scratch.
  • Familiarity with global partner ecosystems and multi-region delivery models.
Benefits
  • Learn more about Tucows Benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
partner managementonboardingenablement programsprogram managementstakeholder coordinationdelivery governancequality standardsKPI trackingcertification programsimplementation frameworks
Soft Skills
trusted advisorcollaborationguidanceescalation supportcommunicationproblem-solvingstrategic thinkingrelationship managementadaptabilityleadership
Certifications
partner certificationconsultant certificationarchitect certificationproject manager certification