Wavelo

Technical Product Manager

• Set and communicate platform-level product strategy for billing at Wavelo
• Translate complex billing behavior into clear product definitions, requirements and guardrails
• Evaluate new use cases and customer requests, making tradeoffs between flexibility, risk, and long-term maintainability
• Partner with Engineering, Operations, and Product managers to align on billing behavior and ownership boundaries
• Enable Marketing through accurate, product-authored documentation that explains billing behavior, supported use cases, customer value, and competitive differentiation
• Partner with the Solutions team to evaluate customer-specific requirements, distinguishing between one-off needs and platform-level capabilities that should be productized
• Maintain a shared mental model of “how billing works” across teams
• Serve as a liaison to customer delivery/solutions teams — ensuring smooth onboarding, integration, and customization.
• Define success metrics and drive outcomes that improve customer experience.

Senior Technical Product Manager

Director

• Define and execute the System Integrator partner strategy aligned with company growth and go-to-market objectives.
• Identify, recruit, and onboard SI partners with strong telecom domain expertise.
• Segment partners by capability, region, and strategic importance.
• Define partner tiers, certification levels, and engagement models.
• Design and own a structured onboarding program to ensure partners are delivery-ready.
• Develop and maintain partner enablement materials, playbooks, and implementation frameworks.
• Establish certification programs for consultants, architects, and project managers.
• Ensure partners understand product capabilities, delivery methodology, and customer expectations.
• Serve as the primary point of contact for partners during active customer implementations.
• Provide guidance, escalation support, and best practices to ensure successful delivery outcomes.
• Define delivery governance models, quality standards, and KPIs for partner-led projects.
• Partner with Professional Services to ensure consistent delivery standards between internal and partner teams.
• Work closely with Product and Engineering to relay partner feedback and influence roadmap priorities.
• Partner with Sales on deal qualification, partner selection, and delivery planning.
• Collaborate with Customer Success to ensure smooth post-implementation handoffs and long-term customer health.
• Align with Legal and Finance on partner agreements, pricing models, and compliance.
• Track partner performance, certification status, utilization, and customer outcomes.
• Identify underperforming partners and implement remediation plans.
• Recognize and scale high-performing partners.
• Continuously refine onboarding, enablement, and delivery processes to improve partner effectiveness and scalability.

Director, Partner Management

Vice President

• Build and scale a high-impact, product-aligned Professional Services organization.
• Ensure Professional Services accelerates adoption of the platform without becoming overly custom or resource-intensive.
• Define Professional Services strategy to support a SaaS, subscription-first business model.
• Design service offerings that prioritize standardization, configurability, and reuse over custom development.
• Own end-to-end delivery of implementations, integrations, migrations, and upgrades.
• Drive continuous improvement in delivery velocity, quality, and predictability.
• Own the Professional Services P&L with a strong focus on gross margin, utilization, and cost control.
• Ensure Professional Services contributes directly to customer satisfaction, retention, and net revenue retention.

Vice President – Professional Services

Data Analyst

• Work with internal and external business, product, and engineering stakeholders to understand BI and analytics needs and priorities.
• Collaborate with the data engineering team, engineers, product team, and business stakeholders to understand data sources and develop data pipelines to transform raw data to clean & aggregated data, culminating in the development of BI solutions.
• Explore the data with visualization tools and statistical techniques, analyzing KPIs to understand trends, glean insights, and present these findings to stakeholders at various levels.
• Work on business analytics projects incorporating predictive and prescriptive analytics to find valuable insights from data and help drive business decisions (e.g., analysis of consumers moving from MVNO to MNO accounts).