Wavelo

Vice President – Professional Services

Wavelo

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $222,700 - $247,400 per year

Job Level

Lead

About the role

  • Build and scale a high-impact, product-aligned Professional Services organization.
  • Ensure Professional Services accelerates adoption of the platform without becoming overly custom or resource-intensive.
  • Define Professional Services strategy to support a SaaS, subscription-first business model.
  • Design service offerings that prioritize standardization, configurability, and reuse over custom development.
  • Own end-to-end delivery of implementations, integrations, migrations, and upgrades.
  • Drive continuous improvement in delivery velocity, quality, and predictability.
  • Own the Professional Services P&L with a strong focus on gross margin, utilization, and cost control.
  • Ensure Professional Services contributes directly to customer satisfaction, retention, and net revenue retention.

Requirements

  • 10–15+ years of experience in Professional Services or Consulting leadership within a SaaS telecom or telecom-adjacent software company.
  • Proven experience scaling Professional Services in a subscription-based business.
  • Strong understanding of telecom SaaS platforms (e.g., OSS/BSS, CPaaS, billing, provisioning, network automation).
  • Demonstrated ownership of a services P&L with strong margin performance.
  • Experience balancing standardization with customer-specific needs in enterprise SaaS deployments.
  • Executive-level customer presence with experience supporting enterprise and carrier-grade customers.
Benefits
  • fair compensation
  • generous benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Professional Services strategySaaS business modelimplementationsintegrationsmigrationsupgradesP&L managementcost controldelivery velocityquality improvement
Soft skills
leadershipcustomer satisfactioncustomer retentionexecutive presencecommunicationstrategic thinkingproblem-solvingorganizational skillscollaborationadaptability