Wave Mobile Money

Manager

• Work to maximize the growth and profitability of Wave’s consumer and merchant Financial Service products across our markets
• Deeply understand customer usage and behavior towards the product suite, to generate insights which can be actioned into growth opportunities, across the customer lifecycle from acquisition to retention.
• Turn insight into action by experimenting and testing and rapidly scaling successful pilots, in partnership with product, marketing and growth team
• Create frameworks to track and monitor key performance indicators and identify trends that impact on business performance
• For the lending portfolio, ensure we optimize our approach both underwriting (who to lend to) and line assignment (how much to lend)
• Rigorously deep dive into performance of each lending product, against a full KPI scorecard - driving root analysis of what is working well, and what needs to be optimized
• Identify relevant data sources to support risk modeling, in markets where traditional sources such as credit risk bureaus are often limited
• Develop collections and recovery strategies
• Monitor and track market and macroeconomic trends

Portfolio Manager

Brand Designer

• Define and lead Wave’s brand design strategy, ensuring it supports business objectives across all markets
• Conceive and implement scalable brand systems, guidelines, approval processes and quality standards to ensure consistency and local adaptability
• Build, structure, and lead a global team of brand designers and creative leads
• Establish clear creative processes, intake systems, prioritisation frameworks, and review cadences to improve efficiency and quality
• Partner closely with Marketing, Growth, Product and leadership to align creative output with strategic priorities
• Lead and facilitate high-level creative direction sessions and provide clear, actionable feedback that elevates the team’s work
• Collaborate and optimize relationship with external agencies, production partners, and vendors
• Set performance standards, mentor team members, and build career development paths

Portfolio Manager

Head of Brand Design – Creative