Product Support Representative, Water Quality
Watts Water Technologies
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $23 - $28 per hour
About the role
- Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
- Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
- Assist customers with the installation and setup of residential and commercial equipment.
- Enter customer orders, process warranty replacements, and provide post-sales order management support.
- Use CRM and other software tools to document and manage customer needs and concerns.
- Be a subject matter expert, offering product recommendations and support to both internal and external customers.
- Collaborate with customer service and technical support teams within Watts.
- Participate in continuous improvement initiatives to enhance products and processes.
Requirements
- An associate degree or higher is preferred.
- Experience with residential and commercial water filtration and conditioning systems is preferred.
- Master Water Specialist certification is highly desirable.
- Technical and mechanical experience in resolving product performance issues.
- Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
- Punctuality and dependability.
- Ability to be flexible and adapt to changing work priorities and stressful conditions.
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
- Maintain productive and collaborative relationships with other Watts employees.
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinginstallationsetuporder managementwarranty processingproduct performance resolutionmechanical experiencecustomer support
Soft Skills
communicationcollaborationflexibilitydependabilitypunctualityadaptabilitycommitment to valuescontinuous improvement
Certifications
Master Water Specialist certificationassociate degree