Senior Technical Support Specialist
Watts Water Technologies
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $31 - $37 per hour
Job Level
About the role
- Provides expert-level support for Commercial and Industrial Water Treatment systems
- Resolves complex technical issues
- Guides customers, partners, and service contractors through troubleshooting, installations, and warranty inquiries
- Offers timely solutions and interprets technical documentation
- Coordinates service needs
- Documents and manages service functions using Sales Force Systems
- Reviews wiring diagrams, schematics, CAD drawings
- Communicates effectively at different levels of the organization
Requirements
- Bachelor's Degree in Chemistry, Engineering, or related field
- Minimum 3 years’ experience in the water treatment industry
- 3-5 years of water treatment experience and/or mechanical field experience, education and training
- Field service coordination/project management experience a plus
- Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures
- Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
water treatment systemstroubleshootingtechnical documentationwiring diagramsschematicsCAD drawingsfield service coordinationproject managementmechanical field experiencesales force systems
Soft Skills
expert-level supporteffective communicationcustomer guidanceproblem resolutiontimely solutionscoordinationdocumentation management
Certifications
Bachelor's Degree in ChemistryBachelor's Degree in Engineering