Watts Water Technologies

Customer Service Representative

Watts Water Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 - $20 per hour

Job Level

Junior

About the role

  • Respond to Customer Inquiries: Handle incoming calls, and emails requests from customers regarding water filtration products, services, and water quality concerns
  • Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions
  • Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary
  • Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity
  • Resolve Complaints: Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed
  • Maintain Records: Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up
  • Collaborate with Teams: Work closely with sales, technical support, and operation teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues

Requirements

  • High school diploma or equivalent required; a Bachelor’s degree in a related field is a plus
  • Minimum of one year of experience in a high-volume customer service role, preferably in water filtration, environmental services, or a related industry
  • Familiarity with water quality standards and filtration technologies is an advantage
  • Ability to understand and explain technical concepts related to water filtration systems
  • Proficiency in using CRM systems, Microsoft Office Suite, and relevant computer software applications
  • Demonstrated proficiency in typing, grammar, and proper phone etiquette
  • Knowledge of customer service principles and practices
  • Strong verbal and written communication skills, with the ability to speak and write clearly and accurately
  • Effective listening skills and a customer-focused approach
  • Ability to work both independently and collaboratively in a team environment
  • Strong problem-solving skills with attention to detail
  • Multi-tasking capabilities and ability to manage high-volume tasks efficiently
  • Maintain exemplary attendance and punctuality
  • Demonstrate a commitment to excellence and professionalism in customer interactions.
Benefits
  • Competitive compensation based on your skills, qualifications and experience
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Family building benefits, including paid maternity/paternity leave
  • 10 paid holidays and Paid Time Off
  • Continued professional development opportunities and educational reimbursement
  • Additional perks such as fitness reimbursements and employee discount programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder processingwater quality standardsfiltration technologiesCRM systemsMicrosoft Office Suitetypinggrammartechnical conceptsmulti-tasking
Soft Skills
verbal communicationwritten communicationlistening skillscustomer-focused approachproblem-solvingattention to detailindependent workteam collaborationprofessionalismcommitment to excellence
Certifications
high school diplomaBachelor’s degree