Technical Support Specialist, Water Quality
Watts Water Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Fort Worth • Texas • United States
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Salary
💰 $23 - $28 per hour
About the role
- Provide troubleshooting support for conditioning and filtration products across multiple sales channels
- Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally
- Assist customers with the installation and setup of residential and commercial equipment
- Enter customer orders, process warranty replacements, and provide post-sales order management support
- Use CRM and other software tools to document and manage customer needs and concerns
- Be a subject matter expert, offering product recommendations and support to both internal and external customers
- Collaborate with customer service and technical support teams within Watts
- Participate in continuous improvement initiatives to enhance products and processes
- Maintain knowledge of factory processes, tools, materials, and equipment
Requirements
- An associate degree or higher is preferred
- Experience with residential and commercial water filtration and conditioning systems is preferred
- Master Water Specialist certification is highly desirable
- Technical and mechanical experience with resolving product performance issues
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinginstallationsetuporder managementwarranty processingproduct recommendationstechnical supportmechanical experienceproduct performance resolution
Soft skills
customer servicecommunicationcollaborationproblem-solvingcontinuous improvement
Certifications
Master Water Specialist certification