WATI

Product Manager – Platform, Growth, AI

WATI

full-time

Posted on:

Location Type: Hybrid

Location: Chennai • India

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About the role

  • Own roadmap across platform, integrations, and AI workflows
  • Prioritize based on business impact, scalability, and speed to value
  • Design scalable systems that reduce manual onboarding and implementation
  • Define what should be self-serve vs high-touch
  • Build APIs, workflows, and extensible infrastructure with engineering
  • Own key metrics: activation, deployment, retention, conversion
  • Improve time-to-value and drive product adoption
  • Optimize onboarding, pricing, and bundling
  • Define quality benchmarks (accuracy, reliability, latency)
  • Build evaluation frameworks (test cases, simulations, evals)
  • Improve real-world performance through iteration (data, prompts, workflows)
  • Work across Product, GTM, and Engineering to drive execution
  • Translate customer needs into scalable product solutions

Requirements

  • 2–5 years of Product Management experience (B2B SaaS / platform preferred)
  • Demonstrable use of AI tools — you use LLMs for writing, research, prototyping, analysis, and coding assistance. You are comfortable to walk us through your AI-augmented workflow in detail.
  • Strong understanding of APIs, integrations, and data systems
  • Experience driving end-to-end product execution
  • Experience building platform or integration-heavy products
  • Strong intuition for growth (onboarding, activation, retention)
  • Ability to simplify complex workflows into scalable systems
  • Comfortable in fast-paced, ambiguous environments - When exploring a problem, you'll spin up a quick test in an AI tool, build a throwaway agent, or hack together a demo
  • You understand that AI systems are probabilistic, not deterministic — and you've designed products that account for this (graceful fallbacks, human-in-the-loop, confidence thresholds, edge case handling etc..,)
  • Experience with product quality, evals, or iterative improvement loops
  • Ability to design for trust, usability, and real-world performance
  • Bonus: AI / automation / agent-based product experience
  • Exposure to messaging / CRM / CX tools
  • Technical background (engineering, data)
Benefits
  • Build at the intersection of AI, messaging, and revenue orchestration
  • Work on a product used by 16,000+ customers globally
  • High ownership, fast execution, real impact
  • Backed by top-tier investors
  • AI-first product DNA
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementAI toolsAPIsintegrationsdata systemsB2B SaaSplatform productsiterative improvementquality benchmarksscalable systems
Soft Skills
strong intuition for growthability to simplify complex workflowscomfortable in fast-paced environmentsproblem-solvingdesign for trustusabilityreal-world performancecommunicationcollaborationadaptability