Waterworks

Support Engineer

• Act as the first point of phone contact on a phone queue for technical support inquires for plumbing and all other Waterworks product offerings
• Use incident management system to capture and track client contact, product, order, and issue information
• Research warranty statuses, place orders, and collect payment appropriately
• Assist in documenting issues, quality trends, and history spreadsheets
• Assist in the management and creation of installation guidelines and care and maintenance protocols
• Initiate and manage product return process where appropriate
• Data collection and audit of existing product information
• Work with Product Development & Engineering teams on product design feedback as necessary
• Anticipate challenges of managing special projects to provide proactive support as needed
• Provide onsite proactive support in the installation of Waterworks product, documenting site visit reports upon completion
• Escalation point for pre, present and post installation for designated special projects
• Partner with sales, quality control, and product development in the resolution of installation and product quality issues
• Identify and develop relationships with proposed preferred plumbers
• Other projects and tasks as assigned

Plumbing Technical Support Advisor

Account Executive

• Consistently exceed sales and market‑growth targets by driving new revenue opportunities
• Act as the first point of contact for inbound client inquiries through a remote phone queue system
• Aggressively prospect, pursue, and secure new business via outbound outreach, networking, and targeted market penetration
• Develop and expand a strong pipeline of interior designers, architects, builders, homeowners, plumbers, and contractors
• Own, manage, and grow a personal book of business, with full accountability for net‑new revenue, market share expansion, and repeat business
• Guide prospects through the full Waterworks portfolio, providing expert product knowledge, solutions, and design recommendations
• Create strategic proposals, deliver timely and accurate quotes, follow up with discipline, and close deals with confidence
• Partner with a Client Support Specialist to ensure a seamless, premium post‑sale experience
• Travel frequently to emerging and underserved markets to open accounts, strengthen relationships, and drive brand visibility
• Maintain rigorous CRM documentation, pipeline hygiene, and precise forecasting
• Serve as a brand ambassador, representing Waterworks with professionalism, confidence, and a growth mindset
• Engage actively in industry and showroom events, including networking forums, CEUs, and client engagements
• Participate in additional sales‑driving initiatives as needed to expand market share
• Other duties and accountabilities as assigned

Sales Consultant, Residential Direct

People Operations

• Serve as the strategic and operational leader for the company’s HR Operations function
• Oversee all aspects of HR service delivery, payroll, benefits administration, leave management, and compliance
• Act as a trusted advisor to senior leadership and a key partner to associates across the organization
• Provide long‑term strategic direction and hands‑on oversight of core people processes
• Lead a small team and build a scalable, best‑in‑class People Operations infrastructure
• Require onsite presence at the Danbury Corporate Headquarters a minimum of 3 days a week or as dictated by business need
• Must be available periodically outside of normal business hours to support payroll, stock options, etc.

Plumbing Technical Support Advisor

Sales Consultant, Residential Direct

Senior Manager, People Operations