Waterworks

Designer

• Support the Store Design and Visual Merchandising team by documenting showroom vignettes and display concepts across all Waterworks categories
• Create CAD elevations and product schedules for new projects under the direction of the Store Design team
• Organize and maintain accurate documentation of showroom products, including floor plans, elevations and product schedules
• Verify execution of design initiatives and maintain a comprehensive photo library of installations
• Partner with the Construction team to develop scopes of work for product additions and removals in showrooms
• Enter and update product orders as needed to support Construction
• Collaborate with the Marketing team to identify signage needs and review files for accuracy prior to production
• Manage incoming display and workflow requests from showrooms
• Additional duties as assigned

Store Design Coordinator

Accountant

• Significant role in accounts payable functions including but not limited to vouchering, preparing payments and cash requirement reporting
• Perform 3-way matching of Purchase Orders, Receiving, and Vendor Invoices
• Partner with Inventory Management and Warehouse team for resolution of PO/AP variances
• Review and maintain vendor prepayment register
• Assist with vendor inquiries regarding invoice and payment status
• Backup and assist as needed in month end close responsibilities primarily relating to accounts payable such as journal entries, account reconciliations and accruals.
• Assist with audit requests and provide supporting documentation as needed
• Develop and implement accounts payable procedures and internal controls by analyzing current procedures and recommending improvements
• Additional duties and projects as assigned

Junior Staff Accountant

Project Manager

• Provide administrative and operational support to Project Managers across the full project lifecycle
• Support project tracking, workflows, and documentation within the M3 system
• Prepare, maintain, and update project plans, sheets, checklists, schedules, and documentation
• Coordinate project communications to ensure smooth transitions between phases and alignment on cost, schedule, quality, and completion
• Schedule and facilitate monthly facilities calls with showrooms and oversee follow-through on all work orders
• Support the execution of projects for new, relocated, and remodeled showrooms to help ensure on-time and on-budget delivery
• Arrange start-up of essential services, including utilities, disposal, and maintenance
• Order required Waterworks product and coordinate shipment and on-site delivery
• Support Store Design with plan updates, schedules, and project scope definitions using AutoCAD as needed
• Provide purchasing and project documentation to support fixed asset capitalization
• Assist with product assembly in the warehouse and on-site as needed
• Perform other related duties as assigned

Construction Project Coordinator

Product Manager

• Own category strategy for assigned fittings area, including new development, facelift, extensions and exits
• Define and manage multi-year roadmaps
• Translates market, customer, and competitive insights into portfolio decisions
• Lead prioritization decisions across competing initiatives; make and defend trade-offs with cross functional leadership
• Drive portfolio simplification and productivity initiatives to improve margin, complexity and speed to market
• Serve as the primary authority for assigned categories in leadership forums
• Own category-level financial performance, including revenue, margin and productivity targets
• Monitor performance and identify risks and opportunities, driving actions to optimize business outcomes
• Translate market, customer and sales insights into recommendations that inform product and merchandising decisions
• Partner with leadership to ensure alignment with broader financial goals and category priorities
• Ensure clarity of priorities, timelines, and accountability across stakeholders
• Lead execution of product initiatives and launches, ensuring consistency with strategic direction
• Proactively identify risks and implement mitigation strategies to ensure successful delivery
• Lead execution of go-to-market strategies for assigned categories in partnership with Marketing and Sales
• Ensure alignment of digital and showroom merchandising with product positioning and business objectives
• Oversee delivery of assets, tools and training to support successful product launches and sales enablement
• Partner cross-functionally to ensure cohesive product storytelling across all customer touchpoints
• Lead the RFQ process, including cost and MOQ negotiation with vendors, with expertise in cost construction
• Collaborate on product price strategy to support merchandising and LOB product margin targets
• Ensure accuracy and definition of product data information, including taxonomy, attributes, product associations, and feature statements across all systems
• Lead timely resolution of product related support tickets
• Set expectations for Waterworks Product to ensure we deliver excellence
• Support Engineering and Quality Control to uphold Waterworks standard of product excellence
• Proficiency in LOB compliance requirements, partner with Compliance & Engineering teams to ensure all products comply with domestic and international standards
• Other duties and responsibilities as assigned

Senior Product Manager, Fittings Product Development

• Lead end-to-end product development from concept through market launch, ensuring on-time, complete delivery
• Develop and manage product timelines, maintaining clear ownership of cross-functional deliverables and critical milestones
• Drive kickoff and stakeholder alignment meetings; ensure consistent communication and project updates across teams
• Maintain deep understanding of the LOB product roadmap, priorities, and timing of development projects
• Partner with Engineering and Quality to oversee sampling, testing, approvals, and product enhancements (cost, functionality, performance)
• Contribute to assortment strategy and innovation in alignment with merchandising objectives and brand positioning
• Serve as a product expert for the Fittings portfolio
• Build and manage strong vendor relationships, both domestic and global
• Lead sourcing activities, including identifying new vendors as needed
• Own RFQ process, including cost negotiation, MOQ management, and cost optimization
• Own accuracy and completeness of product data across systems (PLM, ERP, customer-facing platforms)
• Define and manage product attributes, taxonomy, and supporting documentation
• Ensure full launch readiness by coordinating assets, training materials, and commercialization requirements
• Partner with Store Design & Construction on display and rollout execution
• Monitor competitive landscape, pricing, and market trends
• Track product launch performance and proactively identify risks and opportunities
• Provide insights and recommendations to support roadmap and investment decisions
• Collaborate closely with Engineering, Compliance, Operations, Finance, Marketing, Sales, and Product Support teams
• Support adoption and continuous improvement of product development tools, processes, and standards
• Ensure all deliverables meet quality, compliance, and brand expectations

Product Manager – Fittings Development

Human Resources

• Serve as a full-service Human Resources Business Partner to assigned departments, providing trusted, proactive guidance and partnership to leaders across all HR disciplines
• Operate as a hands-on, solutions-oriented partner, balancing strategic initiatives with day-to-day HR support
• Deliver expertise in performance management, career development, coaching, compensation, employee relations, and organizational effectiveness
• Partner with leadership to manage and evolve compensation programs, including salary planning and variable pay
• Lead employee relations matters, conducting fair, compliant investigations and promoting an inclusive, high-performing workplace
• Support managers in goal setting, feedback, performance improvement, and corrective actions
• Oversee annual performance reviews and 360 feedback processes
• Drive talent strategies, including workforce planning, attraction, development, and retention of top talent.
• Support hiring efforts through job design, interviewing, and selection decisions.
• Lead engagement and culture initiatives, including events and recognition programs aligned with company values
• Conduct stay and exit interviews, translating insights into actionable retention strategies
• Align HR programs and initiatives with business goals and operational priorities
• Partner on communication and rollout of HR and company-wide initiatives to ensure adoption
• Support payroll and benefits administration as needed
• Contribute to cross-functional projects and continuous improvement efforts within HR and the broader organization.
• Model company values

Human Resources Business Partner

Client Services Representative

• Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region
• Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage
• Ensure adherence to company guidelines, values, service standards, and email response-time requirements
• Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations
• Serve as the primary escalation point for regional client support issues
• Ensure consistent execution of team workflows, productivity standards, and performance expectations
• Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support
• Provide dedicated oversight and support for CSS order management activities within the region
• Act as first-level escalation for complex service issues, freight challenges, and product damages
• Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts
• Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments
• Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy
• Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues
• Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes
• Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines
• Ensure all client and internal emails are responded to within 24 hours
• Enforce professional email etiquette as outlined in the Associate Handbook
• Proactive management of all new and open orders to ensure delivery within established lead times
• Clear, consistent communication of order status to meet or exceed client expectations
• Completion and review of the Daily Action Report (DAR) and required follow-up activities
• Collaboration with Sales Consultants, Client Services, and Technical Support to resolve client issues efficiently and satisfactorily

Client Support Supervisor

• Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region
• Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage
• Ensure adherence to company guidelines, values, service standards, and email response-time requirements
• Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations
• Serve as the primary escalation point for regional client support issues
• Ensure consistent execution of team workflows, productivity standards, and performance expectations
• Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support
• Provide dedicated oversight and support for CSS order management activities within the region
• Act as first-level escalation for complex service issues, freight challenges, and product damages
• Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts
• Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments
• Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy
• Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues
• Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes
• Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines
• Ensure all client and internal emails are responded to within 24 hours
• Enforce professional email etiquette as outlined in the Associate Handbook

Supervisor, Client Support

• Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region
• Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage
• Ensure adherence to company guidelines, values, service standards, and email response-time requirements
• Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations
• Serve as the primary escalation point for regional client support issues
• Ensure consistent execution of team workflows, productivity standards, and performance expectations
• Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support
• Provide dedicated oversight and support for CSS order management activities within the region
• Act as first-level escalation for complex service issues, freight challenges, and product damages
• Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts
• Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments
• Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy
• Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues
• Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes
• Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines
• Ensure all client and internal emails are responded to within 24 hours
• Enforce professional email etiquette as outlined in the Associate Handbook
• Other duties and responsibilities are assigned

• Lead, coach, and develop a team of Client Support Specialists (CSS) within the assigned region
• Monitor showroom volume and incoming requests; balance workloads and provide hands-on support as needed to ensure seamless showroom coverage
• Ensure adherence to company guidelines, values, service standards, and email response-time requirements
• Lead onboarding and ongoing training for new hires and existing team members on systems, product knowledge, and service expectations
• Serve as the primary escalation point for regional client support issues
• Ensure consistent execution of team workflows, productivity standards, and performance expectations
• Support Client Support Specialists as needed in assisting Sales Consultants with administrative sales activities, including order and quote support
• Provide dedicated oversight and support for CSS order management activities within the region
• Act as first-level escalation for complex service issues, freight challenges, and product damages
• Partner with Technical Support to manage and prioritize the CSS ticket backlog, ensuring timely resolution for Top and Assigned Accounts
• Oversee and enforce collection of Paid-in-Full (PIF) orders under $15K, as well as deposits and balance payments
• Ensure proper processing of Technical Support tickets, RMA (return) requests, Credit Memos, and Fund Transfers in compliance with company policy
• Partner with freight carriers and the warehouse to track shipments and resolve delivery or transit issues
• Ensure proactive management of Requested Delivery Dates, detailed follow-ups, and accurate order notes
• Authorize freight adjustments or overrides in accordance with Freight Accommodations Guidelines
• Ensure all client and internal emails are responded to within 24 hours
• Enforce professional email etiquette as outlined in the Associate Handbook
• Proactive management of all new and open orders to ensure delivery within established lead times
• Clear, consistent communication of order status to meet or exceed client expectations
• Completion and review of the Daily Action Report (DAR) and required follow-up activities
• Collaboration with Sales Consultants, Client Services, and Technical Support to resolve client issues efficiently and satisfactorily
• Other duties and responsibilities as assigned

• Lead, coach, and develop a regional team of Client Support Supervisors and Team Leads to consistently deliver a premium, luxury-caliber service experience to internal and external clients
• Build and maintain strong partnerships with showroom leadership and sales teams to support an exceptional client experience and seamless order management
• Partner with the Director to develop, refine, and implement standardized operating procedures across the division
• Oversee service execution for large-scale, high-profile, and special projects within the region, ensuring all service-level expectations and timelines are met
• Communicate critical business, operational, and performance updates through regular team meetings and ongoing leadership engagement
• Ensure timely completion of daily workflows, documentation, and service activities; proactively assess workloads and rebalance resources as needed
• Collaborate closely with Service and Technical Support teams to manage support ticket volume and backlog, ensuring service-level agreements are consistently achieved
• Design, deliver, and continuously improve onboarding and ongoing training programs to develop team capability and performance
• Partner cross-functionally to identify process gaps, implement best practices, and drive operational efficiency and scalability
• Manage and enforce the order-to-cash process, ensuring compliance with internal controls, audit requirements, and company policies
• Coach and support Client Support Supervisors and teams in resolving client, showroom, and operational escalations effectively and professionally
• Equip teams with the tools, resources, and guidance necessary to achieve quarterly shipping targets and performance goals
• Serve as the final escalation point for unresolved or high-impact client, operational, or service issues within the region
• Enforce consistent adherence to service standards, policies, procedures, and company values
• Prepare and deliver weekly and monthly performance reporting, including service metrics, compliance measures, and operational insights
• Lead or support additional strategic initiatives and projects as assigned

Manager, Client Support

• Significant role in the monthly and annual financial close, specifically related to cash and treasury activities
• Reconciliation of high-volume merchant services accounts alongside other cash accounts
• Preparation and posting of general ledger entries, maintaining records, supporting schedules, and reconciling accounts
• Preparation and distribution of weekly Treasury reports and submission of UK bank data to external partners
• Management and approval of Concur expense reports in accordance with company policies
• Preparation of month-end Balance Sheet account reconciliations
• Reconciliation of cash, bank, and investment accounts across multiple entities
• Preparation of month end reporting and analytics
• Preparation of Sox controls as required
• Provide supporting documentation for internal and external audit requests
• Answer accounting and client payment questions by researching and interpreting financial data
• Partner with cross-functional teams to resolve discrepancies and improve workflows
• Additional duties and projects as assigned