ServiceNow Business Analyst
Waterfall Technology Consulting Partners
contract
Posted on:
Location Type: Remote
Location: Arizona • United States
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Tech Stack
About the role
- Act as a liaison between business stakeholders and technical teams
- Gather, analyze, and document business requirements
- Collaborate with ServiceNow developers and architects
- Develop detailed user stories, process flows, and use cases
- Assist in the configuration of ServiceNow applications
Requirements
- 5+ years of experience as a ServiceNow Business Analyst
- Deep understanding of IT Service Management (ITSM)
- IT Operations Management (ITOM)
- Customer Service Management (CSM)
- Certifications such as ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (e.g. CBAP, IIBA)
Benefits
- Remote-first role with optional travel for key client engagements
- All travel will be reimbursed
- Contract-to-hire opportunity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisrequirements gatheringuser storiesprocess flowsuse casesServiceNow configuration
Soft skills
collaborationcommunicationstakeholder management
Certifications
ServiceNow Certified System AdministratorCBAPIIBA