Watchmaker Genomics

Technical Product Manager

• Serve as the primary technical product owner for Salesforce CRM, including system administration, customization, workflow optimization, and user adoption.
• Ensure data integrity across Salesforce and integrated systems, establishing best practices for consistent, accurate, and reliable data management.
• Develop and standardize sales reporting, analytics, and forecasting to provide actionable insights to sales leadership and commercial teams.
• Design and implement dashboards and reports that track key commercial KPIs.
• Partner with IT to manage integrations between CRM (Salesforce) and ERP systems to ensure seamless data flow and cross-platform reporting.
• Troubleshoot ERP/CRM data issues and coordinate resolutions to minimize impact on sales operations.
• Support pipeline management and deal flow optimization by implementing CRM best practices and automation.
• Identify opportunities to leverage technology, automation, and process improvements to streamline commercial workflows.
• Collaborate with Marketing, Finance, Technical Support, Product Management, and IT to align reporting and strategic initiatives.
• Provide user training, resources, and support to ensure successful Salesforce adoption across the commercial organization.
• Contribute to strategic planning and budgeting by delivering accurate sales forecasts, market trend analysis, and customer insights.

Commercial Operations Specialist – Technical Product Owner