WatchGuard Technologies

Sales Engineer

• The Sales Engineer – Southeast Asia (Malaysia/Indonesia) reports to the Manager of APAC Sales Engineering and is responsible for driving technical sales success and supporting revenue growth within an assigned geographic area.
• They are responsible for directly engaging end users to stimulate business through indirect sales channels such as value-added resellers (VARs), resellers and distributors, and to serve as liaisons to channel partners with regards to any sales-related service and support issues.
• The main responsibilities of the role include forging strategic relationships with channel partners to help them develop, support, and sell our solutions.
• Additionally, they are the primary technical contact for end users interested in purchasing the WatchGuard product lines.
• SEs train and support partners, provide demos to both partners and customers, assist in customer evaluations & Proof of Concepts (POCs), as well as deliver technical enablement and help answer questions from their customers relating to our solutions.
• SEs help answer RFP questions and provide customer and partner feedback to our Product Management team, helping to represent the needs of our customers, partners and field teams.
• In addition to these responsibilities, the Sales Engineer serves as a trusted cyber security advisor to partners, customers and the sales organization, working closely with the sales teams during sales calls and meetings to help evangelize WatchGuard solutions.

Business Operations

• Support the sales organization through reporting, data maintenance and business analysis
• Work with tools such as Excel, Tableau and Salesforce
• Collaborate with the Director of Sales Operations and the wider team
• Contribute to ongoing initiatives to improve visibility, accuracy and efficiency

Business Operations Intern

Product Manager

• About the Position
• WatchGuard is looking for a Director of AI Product Management to own the strategy and execution for Rai, our agentic, AI-powered action layer built on WatchGuard Cloud, WatchGuard’s MSP focused security platform. This is a high-impact role at the intersection of agentic AI, cybersecurity, and the managed services market.
• Rai handles the MSP workforce jobs that are structured, repeatable, and grounded in data that already lives in WatchGuard Cloud. It doesn’t just surface information; it closes loops. This PM owns what those loops look like, how reliable they are, and how MSPs learn to trust and extend them.
• Reporting to the Chief Product Officer, this individual will be responsible for driving the Rai product roadmap, working cross-functionally with engineering, design, channel, and go-to-market teams, and ensuring that WatchGuard’s AI platform delivers measurable value to MSP partners.
• A Day in the Life
• As a Director of AI on the Platform team, you will work at the center of one of WatchGuard’s most strategically important investments. You will spend your time in direct conversation with MSP partners, understanding how they staff their SOCs and NOCs, where their technicians lose time, and what it would mean to their business to have those hours back. You will translate that understanding into agentic workflows that Rai can own autonomously, and work with engineering to define how those workflows behave when data is incomplete, confidence is low, or actions cannot be undone. AI tools are a native part of how you work; you use them to synthesize customer research, accelerate discovery, apply Spec Driven Design principles to structure requirements before engineering picks them up, and validate prototypes faster than traditional methods allow. You evaluate AI feature quality not just by adoption but by accuracy, reliability, and the degree to which MSPs choose to expand Rai’s scope over time. You drive roadmap alignment across a cross-functional team using working prototypes and real partner feedback, and you partner with PMM and the channel to ensure that what gets built also gets understood and sold.

Sales Engineer

Business Operations Intern

Director, AI Product Management