Watch Duty

Business Operations Lead

Watch Duty

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $120,000 per year

Job Level

Senior

About the role

  • Own and run business operations workstreams that are currently slowing execution or requiring frequent SVP involvement.
  • Turn priorities into clear next steps: who’s doing what, by when, and what “done” looks like.
  • Track progress, follow up with owners, and surface issues early so projects don’t drift.
  • Spot repeated friction (confusing handoffs, missing info, unclear ownership) and fix it in a practical way.
  • Handle or coordinate complex support cases and escalations when they need more context or judgment.
  • Help the offshore support team succeed by clarifying requirements, tightening handoffs, and removing recurring blockers.
  • Improve escalation paths so issues reach the right person quickly, with the right details.
  • Make CRM reporting more reliable and easier for teams to use without extra help.
  • Set simple standards for data entry so reporting stays accurate.
  • Work with stakeholders to ensure reports answer real questions and stay current.
  • Coordinate operational follow-through after deals close (onboarding coordination, procurement steps, internal handoffs).
  • Navigate B2B procurement platforms as needed and keep requirements from getting stuck.
  • Coordinate across Commercial, Operations, Finance/Bookkeeping, and Support so customers and internal teams have a smooth experience.
  • Write and maintain SOPs for repeatable work (simple, usable, and kept up to date).
  • Improve handoffs so work arrives with the context and materials needed to execute.
  • Delegate SOP-based tasks to VAs/vendors: train them, set expectations, and do light quality checks.
  • Provide practical admin support when it meaningfully unblocks work, including: Inbox/email triage, Follow-ups and reminders, Coordinating small but time-sensitive tasks across stakeholders.

Requirements

  • Experience in business operations, program/project operations, or similar roles in a fast-moving environment.
  • Proven ability to take unclear problems and turn them into a workable plan people actually follow.
  • Strong coordination and follow-through skills (prioritizing, tracking, nudging, closing loops).
  • Excellent written and verbal communication.
  • Comfortable working across teams (Commercial, Operations, Finance/Bookkeeping, Support).
  • Strong proficiency with Google Workspace and Slack; comfortable learning new tools quickly.
  • Experience delegating work to offshore teams and/or vendors with basic QA and feedback.
  • Comfortable doing practical admin work when needed (especially inbox triage and follow-through).
  • High discretion and good judgment.
Benefits
  • Unlimited PTO: Flexible time off coordinated with your manager
  • Paid Sick Leave: Minimum of 40 hours annually, accruable after 90 days, capped at 80 hours
  • Health Insurance: Medical, dental, and vision coverage with company contributions
  • Retirement Plan: 401(k) with employee contribution options
  • Additional Perks: Remote flexibility, mission-driven work, and professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business operationsprogram operationsproject operationsCRM reportingdata entry standardsSOP writingprocurement coordinationescalation managementquality assurance
Soft Skills
coordinationfollow-throughproblem-solvingcommunicationteam collaborationjudgmentdiscretionprioritizationtracking