Watch Duty

Director

• Create, implement, and manage a comprehensive donor engagement and stewardship strategy.
• Build lasting relationships with supporters across all revenue streams (including monthly donors, major donors, foundations, and corporate partners).
• Ensure donors feel deeply connected to Watch Duty’s mission, valued for their support, and confident in the impact of their giving.
• Actively prospect and cultivate new donors in partnership with the Chief Impact Officer.
• Maintain a strong external presence, representing Watch Duty with clarity and credibility in donor-facing settings.
• Serve as a primary relationship manager for many donors, building trust-based, long-term partnerships.
• Plan and execute donor calls, meetings, briefings, and events.
• Adapt donor engagement strategies and communications as disasters emerge and evolve.
• Build and maintain scalable donor relations systems and processes that support Watch Duty’s rapid growth.

Director of Donor Relations

Business Operations

• Own and run business operations workstreams that are currently slowing execution or requiring frequent SVP involvement.
• Turn priorities into clear next steps: who’s doing what, by when, and what “done” looks like.
• Track progress, follow up with owners, and surface issues early so projects don’t drift.
• Spot repeated friction (confusing handoffs, missing info, unclear ownership) and fix it in a practical way.
• Handle or coordinate complex support cases and escalations when they need more context or judgment.
• Help the offshore support team succeed by clarifying requirements, tightening handoffs, and removing recurring blockers.
• Improve escalation paths so issues reach the right person quickly, with the right details.
• Make CRM reporting more reliable and easier for teams to use without extra help.
• Set simple standards for data entry so reporting stays accurate.
• Work with stakeholders to ensure reports answer real questions and stay current.
• Coordinate operational follow-through after deals close (onboarding coordination, procurement steps, internal handoffs).
• Navigate B2B procurement platforms as needed and keep requirements from getting stuck.
• Coordinate across Commercial, Operations, Finance/Bookkeeping, and Support so customers and internal teams have a smooth experience.
• Write and maintain SOPs for repeatable work (simple, usable, and kept up to date).
• Improve handoffs so work arrives with the context and materials needed to execute.
• Delegate SOP-based tasks to VAs/vendors: train them, set expectations, and do light quality checks.
• Provide practical admin support when it meaningfully unblocks work, including: Inbox/email triage, Follow-ups and reminders, Coordinating small but time-sensitive tasks across stakeholders.

Business Operations Lead

Sales Development Rep

• Conduct strategic outbound prospecting into key verticals (e.g., utilities, public safety, telecoms, insurers), surfacing intent signals and account intelligence to prioritize opportunity development.
• Rapidly test and iterate messaging across outreach channels to identify patterns of receptivity and vertical-specific friction.
• Drive high-quality top-of-funnel activity through email, LinkedIn, and event-based networking with credibility and strategic fluency.
• Lead structured discovery conversations to qualify pain points, map stakeholders, and assess GTM fit.
• Generate concise pre-call briefs and post-call notes to support seamless handoffs and accelerate multi-touch deal progression.
• Capture market insights, common objections, and new product requirements for synthesis with commercial and product teams.
• Collaborate directly with the CCO on outbound prioritization, vertical segmentation, and resource allocation decisions.

Senior Sales Development Executive

Chief of Staff

• Serve as a trusted partner to the CEO, supporting prioritization, decision preparation, and execution tracking.
• Translate leadership direction into actionable plans, timelines, and ownership across teams.
• Anticipate strategic risks, gaps, and dependencies before they escalate.
• Drive organizational alignment across the Executive Team and its functional leaders, including Product, Engineering, Operations, and Communications.
• Maintain executive-level execution visibility and accountability for CEO-led initiatives, ensuring consistent follow-through.
• Improve executive operating rhythms, decision frameworks, and cross-functional coordination mechanisms to support scale and reliability.
• Prepare agendas, materials, and briefings for meetings.
• Support execution of external partnerships with agencies, utilities, and technology partners.
• Ensure commitments and partnership deliverables translate into organizational outcomes.
• Draft follow-ups and track progress on strategic decisions.
• Coordinate execution of strategic and cross-functional projects under the CEO's scope, including fundraising campaigns and investor relations, organizational restructuring, and scaling initiatives.
• Serve as a connective layer between executive vision and cross-functional execution.
• Track milestones, surface risks, and ensure progress and blockers are visible without requiring direct CEO oversight.
• Build and maintain strong relationships across the leadership team and key stakeholders.
• Support CEO in shaping organizational culture, values, and strategic direction.
• Act as a central hub for information moving into and out of the CEO's office.
• Draft internal updates, emails, summaries, and briefings to maintain organizational alignment.

Content Manager

• Manage Watch Duty’s owned content channels including day-to-day social media execution
• Serve as the primary digital owner on a small communications team of 2-4 people
• Manage both organic and paid social content
• Engage directly with our community
• Help translate complex or sensitive topics into compelling, accessible stories
• Pitch, plan, and create original social media content—including copy, static graphics, short-form video concepts, and timely reactive posts
• Translate real-world stories, user experiences, and product updates into clear, emotionally resonant social content
• Collaborate with internal teams to identify story opportunities and turn them into engaging digital narratives
• Set approach, write, and edit mission-aligned email marketing, newsletter, and/or web content content, including campaign announcements, storytelling features, and timely updates
• Set success metrics and analyze performance across organic and paid social channels
• Manage content calendars and ensure assets are delivered on time for launches, campaigns, and moments of urgency
• Oversee the production of social-first video and visual assets
• Ensure content is optimized for platform, audience, and performance
• Maintain organized asset libraries and documentation for efficient reuse and iteration
• Monitor and engage with our social community through comments, DMs, and replies with empathy, accuracy, and professionalism
• Flag emerging trends, questions, or concerns from the community and share insights with internal teams
• Partner with our paid media agency to provide input on creative development for paid social campaigns

Senior Digital Content Manager

Marketing

• Drive demand generation for Watch Duty enterprise level licenses/subscriptions, targeting specific verticals with strong Watch Duty applications.
• Build and optimize multi-channel campaigns (email, digital advertising, webinars, events, partnerships) to consistently deliver and nurture a strong enterprise pipeline.
• Own list segmentation, CRM hygiene, and lead-nurture workflows to move prospects efficiently through the pipeline.
• Develop campaign analytics and reporting to track performance, identify conversion opportunities, and recommend data-driven improvements.
• Collaborate closely with the Chief Commercial Officer to refine target customer persona, align messaging, ensure smooth cultivation of prospects, and support growth efforts.
• Develop clear, compelling messaging tailored to enterprise verticals, highlighting product value, reliability, and real-world impact.
• Create and maintain sales collateral—including one-pagers, case studies, testimonials, pitch decks, price/package overviews, and email sequences—that supports each stage of the buyer journey.
• Partner with Chief Commercial Officer and subject-matter experts to ensure all materials are accurate, industry-relevant, and aligned with customer needs and procurement processes.
• Support communications elements of Watch Duty’s participation in industry events, webinars, and trade shows to engage decision-makers at fire departments, utility companies, and public safety organizations.
• Support additional communications materials across a range of departmental needs, as applicable.

Director of Donor Relations

Business Operations Lead

Senior Sales Development Executive

Chief of Staff

Senior Digital Content Manager

Senior Marketing Manager – Enterprise/B2B