Lead and direct HR Solutions Center Response Team handling HR inquiries, data management triage, and case management.
Adapt HR Solutions Response team structure to meet evolving HR and institutional needs.
Oversee scheduling, staffing, and workload balancing.
Manage employment verification vendor (Equifax Work Number).
Monitor and analyze service quality metrics.
Provide service performance reporting to HR leadership.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
3+ years of experience in Human Resources, Payroll, or Management.
2+ years of experience with WashU Financial/Administrative/Student Information Systems (e.g., Workday, Sis, Cognos, Tableau).

Benefits

Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Free Metro transit U-Pass for eligible employees.
Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
4 weeks of caregiver leave to bond with new child.
Family care resources available for continued childcare needs.
WashU covers cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with the organization.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data managementcase managementservice quality metricsservice performance reporting

Soft Skills

leadershipadaptabilitystaffingworkload balancing

Certifications

high school diplomahigh school certification