Client Services – Production Control Manager
Washington State Health Care Authority
full-time
Posted on:
Location Type: Hybrid
Location: Olympia • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $113,668 - $123,552 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudITSM
About the role
- Strategic Leadership in Technical Operations and Systems Engineering
- Strategic Alignment & Standards: Guide system engineering to support business goals, approve technology standards, and prioritize initiatives like device management and endpoint security.
- System Design & Deployment Oversight: Review and validate infrastructure deployments for scalability, compliance, and performance across client systems and cloud services.
- Security & Service Administration: Collaborate with the Security team on endpoint protection, manage O365 tenant configurations, and ensure SharePoint and cloud services are properly maintained.
- Performance Monitoring & Reporting: Track key metrics (uptime, patching, incident resolution), communication risks and progress to leadership, and conduct regular system health reviews.
- Policy Compliance & Audit Readiness: Enforce IT policies, managing licensing and access controls, and support internal and external audits for compliance across systems and services.
- Supervise Client Support and Prod control teams, setting daily tasks and performance goals.
- Monitor and triage IT helpdesk tickets, ensuring timely resolution and escalation.
- Lead development and optimization of ITSM workflows and automation using Lean principles.
- Facilitate post-implementation reviews and continuous service improvement efforts.
Requirements
- Five years of progressive management experience overseeing high-performing IT teams responsible for client operations, production control, change/incident management, and help desk functions.
- Expertise in Change and Release Management, with a focus on strengthening IT operations and driving continuous process improvement. (I can also go with “significant experience” here instead of “expertise”).
- Demonstrated experience advancing IT Service Management frameworks and operational efficiency.
- Strong skills in IT coordination, communication, and stakeholder engagement.
Benefits
- Take a peek at our benefits package.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system engineeringinfrastructure deploymentendpoint protectionO365 tenant configurationperformance monitoringIT policy complianceITSM workflowsLean principleschange managementincident management
Soft skills
strategic leadershipcommunicationstakeholder engagementteam supervisionperformance goal settingcollaborationproblem-solvingcontinuous improvementrisk managementaudit readiness