Washington State Health Care Authority

Manager

• Serve as Vendor Manager for the SI contract; lead strategic, creative, and logistical development, implementation, management of the SI contracts.
• Act as primary contact with SI vendor; facilitate regular communication to ensure KPIs and SLAs are met.
• Oversee SI vendor performance: monitoring, feedback, resource planning, staffing, and adherence to contractual obligations.
• Coordinate projected costs, monitor expenses, review and approve SI invoices.
• Ensure SI reports and deliverables are submitted by Vendor and reviewed and approved by WAHBE in a timely manner.
• Ensure successful SI implementation and deliverables by working closely with technical teams and SMEs.
• Represent IT in cross-agency/enterprise-level technology workgroups.
• Advise Delivery Management, Tech-Ops, IT Leadership, Deputy CIO, and CIO on SI services, providing information and recommendations for decision-making.
• Keep current on industry trends and emerging technologies; evaluate changes for impact on SI strategies.
• In collaboration with other IT Leaders provide oversight and supervision for SI project management/support staff.
• Build and maintain vendor relationships to achieve seamless SI and operational excellence.
• Ensure effective, customer-centric business processes for optimal SI performance and user experience.
• Oversee escalation and resolution of SI security/compliance issues; coordinate with vendors for remediation.
• Establish collaborative relationships with key stakeholders (insurance carriers, regulatory agencies, state tech leaders).
• Develop and enforce IT vendor management policies, standards, and processes.
• Manage and oversee the IT vendor lifecycle after procurement, including monitoring performance, ensuring compliance, coordinating amendments, and facilitating execution of agreed terms.
• Manage vendor performance against SLAs and KPIs; implement corrective actions.
• Identify, assess, and mitigate vendor-related risks (financial, operational, cybersecurity).
• Supervise and manage IT Licensing and Support Specialist; provide leadership and direction.
• Collaborate and strategize with the Contracts and Procurement team to meet upcoming Business Needs.
• Collaborate with procurement and legal teams during vendor onboarding and selection.
• Maintain vendor scorecards, dashboards, and performance reports for leadership.
• Ensure compliance with policies, ethics, and conflict-of-interest rules.
• Collaborate with IT, procurement, finance, legal, and business units to align vendor contracts with organizational goals.
• Review and approve vendor invoices to ensure timely payment and budget compliance.
• Manage vendor relationship governance; lead regular vendor review meetings.
• Apply project management, best practices, and operational principles to vendor-related initiatives.
• Review budget allotments and expenditures for vendor-related activities.
• Prepare for audits and provide documentation as required by WAHBE and state/federal requirements.
• Represent IT vendor management in cross-departmental and external meetings.
• Other duties as assigned.

IT Vendor Manager