Washington Nationals

Customer Support

• Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status.
• Fields a variety of incoming customer communications in a professional manner.
• Maintains queue schedule and TOD (time on duty) for inbound calls.
• Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact.
• Update customer information, make account adjustments and assist with billing and invoice inquiries.
• Fosters positive relationship while working with cross functional departments.

Customer Care Associate