Warp

Tax Operations Specialist

Warp

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $65,000 - $95,000 per year

About the role

  • Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon
  • Draft letters, file responses, and represent Warp in conversations with IRS, state, and local tax agencies to resolve account discrepancies, penalties, and registration issues
  • Process state tax registrations, assist with jurisdiction setup across all 50 states, and support quarterly filings (Form 941 and state equivalents)
  • Maintain detailed case notes in Linear and Notion, track tax issues using project management platforms, and perform tax reconciliations
  • Flag compliance trends and process gaps, turn recurring issues into FAQs and Founder Guides, and help improve workflows through automation initiatives
  • Partner with Customer Support, Engineering, Product, and third-party administrators to test new tools and address client tax questions
  • Assist with end of year preparation and other annual compliance processes

Requirements

  • Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience)
  • 2-4 years of payroll or payroll tax experience
  • Strong attention to detail and exceptional organizational skills - you rigorously track every deadline, document, and follow-up
  • Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences
  • Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience
  • Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion)
  • Proficiency with Google Sheets for data analysis and reconciliation
  • Experience with Mastertax or similar tax filing platforms
  • Comfortable making phone calls to tax agencies and researching compliance requirements
  • Willingness and openness to learn new things daily.
Benefits
  • Direct mentorship from experienced tax operations professionals
  • Opportunity to own end-to-end tax compliance processes
  • Exposure to emerging tax tech and AI tools
  • Collaborative team environment with clear career growth path
  • Competitive salary and benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll taxtax reconciliationdata analysisstate tax registrationsForm 941Mastertaxtax compliancejurisdiction setuptax filing
Soft Skills
attention to detailorganizational skillswritten communicationverbal communicationcustomer experienceproblem-solvingadaptabilitycollaborationtime management
Certifications
Bachelor's degree in AccountingBachelor's degree in FinanceBachelor's degree in Business