Manager, Operations Change Management
Warner Bros. Discovery
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
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About the role
- Plan and execute change management activities for initiatives across technology, processes, and organizational transformation.
- Conduct change impact and readiness assessments to evaluate the scale of change and identify potential risk areas.
- Create stakeholder maps, training needs assessments, and communications strategies that support adoption and minimize disruption.
- Help define and refresh Standard Operating Procedures (SOPs), training materials, and workflow documentation as new systems and processes are introduced.
- Track adoption, engagement, and readiness metrics in partnership with the analytics team, and use that insight to refine change approaches.
- Develop internal communications, surveys, newsletters, and training materials to keep stakeholders informed and engaged throughout change rollouts.
- Work closely with technology, program management, operations, and the wider change team to align timelines, goals, and messaging.
- Act as a trusted point of contact for operational teams navigating change—bringing clarity, structure, and support throughout the journey.
- Share learnings, templates, and best practices with the broader change team to help refine our approach.
- Provide feedback and insights that contribute to the continuous improvement of the GCO change management operating model.
Requirements
- > 5 years of experience in Change Management, Continuous Improvement or related roles
- > 5 years of experience in Production, Post-Production, Operations, Media, Broadcast and/or Streaming Distribution, strongly preferred.
- Strong knowledge of change management principles, methodologies, and tools
- Proven ability to think strategically, question assumptions, and approach problems from multiple angles to develop solutions
- Strong experience in analyzing complex processes and data sets, with a track record of using data to drive process improvement decisions
- Demonstrated expertise in preparing and delivering presentations to leadership, and in clear, concise documentation that effectively communicates complex information
- Exceptional organizational and time management skills, with the ability to manage multiple projects and deliverables in a fast-paced environment
- Demonstrated ability in producing and managing comprehensive documentation, including Change Management Plans, analysis, assessments, training, implementation and Communication Plans.
- Experience in using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives
- Experience working with global teams across multiple time zones, demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives.
- Demonstrated ability to thrive in an environment of continual change, with comfort in navigating ambiguity, adapting to shifting priorities, and leading process improvements in a dynamic setting.
Benefits
- Professional development opportunities
- Career defining opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Change ManagementContinuous ImprovementData AnalysisProcess ImprovementChange Management PlansTraining Materials DevelopmentStakeholder MappingKPI DevelopmentOKR MonitoringStandard Operating Procedures
Soft Skills
Strategic ThinkingProblem SolvingOrganizational SkillsTime ManagementCommunicationPresentation SkillsAdaptabilityCollaborationLeadershipDocumentation