Hospitality Training Specialist – Food & Beverage
WarHorse Gaming
full-time
Posted on:
Location Type: Office
Location: Omaha • New York • United States
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Salary
💰 $20 per hour
About the role
- Coordinate, deliver, and support training programs for F&B team members.
- Conduct onboarding, guest service training, operational training, and compliance sessions.
- Work closely with outlet managers to identify training needs and support consistency.
- Assist in developing and updating SOPs, service standards, and training manuals.
- Organize training records, attendance sheets, and feedback from sessions.
- Provide follow-up coaching, shadowing, and on-the-floor support to reinforce training.
- Participate in pre-shifts, service observations, and F&B walkthroughs.
- Assist with set-up, planning, and coordination of training events or development activities.
- Maintain a strong presence on the F&B floor to support service standards.
- Perform other duties as assigned.
Requirements
- Must be 19 years or older
- Minimum 3 years of Food & Beverage or hospitality training experience, or strong F&B operational experience
- Bilingual (Spanish/English) preferred
- Strong understanding of F&B operations and guest service standards
- Confident communicator with great presentation and facilitation skills
- Proficient in Microsoft Office; POS experience (Agilysys) preferred
- Strong organization and time-management skills
- Flexible work schedule: early mornings, evenings, weekends, and holidays
- Ability to obtain and maintain a Nebraska Gaming License
- Valid Driver’s License
Benefits
- Up to 50% travel between Nebraska casino locations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
F&B training experienceguest service trainingoperational trainingSOP developmentservice standardstraining manualsPOS experienceMicrosoft Office proficiencytime-management skillsNebraska Gaming License
Soft Skills
confident communicatorpresentation skillsfacilitation skillsstrong organizationflexibilitycoachingshadowingsupporting service standardsidentifying training needsteam collaboration
Certifications
Nebraska Gaming LicenseValid Driver’s License