Wanstor

Senior Technical Consultant, 3rd Line Support

Wanstor

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

AzureCloudSQLVMware

About the role

  • Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a Senior Technical Consultant to join Wanstor’s highly experienced and driven team – playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.
  • You’ll work closely with IT and business leaders, both onsite and remotely, to gain a deep understanding of their core operations – ensuring our IT strategies and solutions are fully aligned with their business goals.
  • Be the face of Wanstor: As a trusted advisor and brand ambassador, you’ll build strong, lasting relationships with clients, championing our products, services, and the power of technology to drive transformation.
  • Make an impact: From maintaining and managing customer environments to designing and implementing forward-thinking solutions (including cloud migrations and adoption), your proactive approach will ensure our clients’ technology is always one step ahead.
  • Take ownership, drive change: As the final escalation point for the service desk, you’ll take full ownership of change requests and complex issues – seeing them through to resolution while ensuring the highest level of customer satisfaction.
  • Shape the future of IT for our clients while continuing to grow your career within Wanstor.

Requirements

  • Broad technical experience encompassing but not limited to; working with Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory
  • Knowledge of networking (LAN, WAN, VPN, Firewall, DSL Routers), colocation and hybrid environments
  • Diagnostic information gathering and analytical thinking, the ability to understand the architecture of operations and undertake root cause analysis.
  • The ability to undertake research consulting a range of data sources and critical thinking skills to provide detailed and accurate analysis.
  • Accurate and effective communication using a variety of techniques including verbal and written work.
  • The ability to form strong and collaborative relationships with both customers, vendors and colleagues
  • Ability to work autonomously, and as part of a team, with excellent time management, the ability to prioritise
  • Creative problem solving, and the ability to use initiative
  • A background in managed services and IT Support is advantageous