Wanstor

Technical Project Manager

• Take full ownership of complex IT projects from initiation through to delivery, ensuring they’re completed on time, within scope, and to budget.
• Work closely with stakeholders across departments to align project objectives with wider business goals and ensure smooth delivery.
• Develop and manage detailed project plans, proactively identifying risks and opportunities to keep everything on track.
• Continuously improve project management practices by introducing smarter tools and more efficient processes.
• Turn business needs into actionable, practical solutions—driving real results and long-term value at every stage.

IT Project Manager

Manager

• Successfully lead & manage the Service Desk Team, driving a culture of service excellence, continuous improvement and delighting our customers.
• Onboard new customers into Wanstor’s Service Desk ensuring a seamless support transition is delivered
• Line management of technical and team lead staff members, including 1-2-1’s, annual reviews, development and succession planning.
• Create and report on and improve key Service Desk performance metrics (ticket volume trends, first line resolution rate, SLA’s, response time, wait time, resolution time, customer satisfaction
• Ensure KPI’s set for Team Leaders and Technical staff are met on a daily basis, including time logging, tickets logged/resolved and customer satisfaction scores
• Ownership of P1 tickets and driving to resolution ensuring the customer is kept informed at all times, ensuring SLA’s and customer expectations are met.
• Working with the Project team to transition projects to Internal support services
• Ensure all required communication, training and documentation is established.
• Manage recruitment of engineers necessary to run a successful service desk effectively
• Attend key customer service meetings
• Proactively report service desk metrics, successes and area’s requiring attention to the senior management team
• Deliver continuous service improvement objectives set by the senior management team.
• Build and maintain exceptional relationships with customers based on trust.
• Robust and effective call volume management
• Contributing to the continuous improvement of the Service Department, its practices and processes, with emphasis on enhancing the customer experience through innovative thinking
• Reduce the number of interactions per tickets
• SLA Improvement – Reduce the average ticket turnaround time by increasing both Fix and Response SLA’s

Service Desk Manager

Pre-sales Engineer

• Lead customer engagement by working with Account Managers to understand business objectives, technical environments and requirements.
• Design tailored IT solutions using the company’s full portfolio (End User Support, Cloud, Cybersecurity, Networking, AI and Transformation services).
• Deliver impactful technical presentations, demonstrations and proof-of-value, supporting bids, RFPs and tenders with commercially aligned proposals.
• Collaborate with sales, architecture and delivery teams to ensure solutions are viable, scalable, profitable and aligned with business strategy.
• Drive continuous improvement by sharing knowledge, capturing lessons learned, and staying current with emerging technologies and partner offerings.

Presales Consultant

Business Development Rep

• Identify and generate new business opportunities, driving profitable sales across targeted markets and verticals.
• Develop and build new business relationships through consistent and systematic engagement with potential clients.
• Build a deep understanding of our target markets, industry landscape, company offerings, and market strategies to effectively attract new clients.
• Maintain an accurate and up-to-date sales forecast within the Wanstor CRM platform.
• Consistently meet or exceed bookings, revenue and margin targets.
• Prepare high-quality proposals and quotes to support sales opportunities.
• Collaborate with internal teams to develop and implement plans that support sales growth.
• Work with key vendor partners to create, develop and maintain sales strategies that complement our offering.
• Contribute to Wanstor’s overall objectives by helping improve customer satisfaction and retention.
• Ensure internal stakeholders are informed of significant opportunities or developments that impact the business.
• Partner closely with Marketing team to design and execute lead generation campaigns that drive new business.

Business Development Manager

Consultant

• Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a Senior Technical Consultant to join Wanstor’s highly experienced and driven team – playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.
• You’ll work closely with IT and business leaders, both onsite and remotely, to gain a deep understanding of their core operations – ensuring our IT strategies and solutions are fully aligned with their business goals.
• Be the face of Wanstor: As a trusted advisor and brand ambassador, you’ll build strong, lasting relationships with clients, championing our products, services, and the power of technology to drive transformation.
• Make an impact: From maintaining and managing customer environments to designing and implementing forward-thinking solutions (including cloud migrations and adoption), your proactive approach will ensure our clients’ technology is always one step ahead.
• Take ownership, drive change: As the final escalation point for the service desk, you’ll take full ownership of change requests and complex issues – seeing them through to resolution while ensuring the highest level of customer satisfaction.
• Shape the future of IT for our clients while continuing to grow your career within Wanstor.

IT Project Manager

Service Desk Manager

Presales Consultant

Business Development Manager

Senior Technical Consultant, 3rd Line Support