Wandelbots

Field Engineer

• Provide Level 1 and Level 2 technical support for NOVA customers
• Investigate, diagnose, and troubleshoot issues related to NOVA’s APIs, SDKs, applications, data services, and system architecture
• Perform system maintenance: software updates, log analysis, and basic bug investigation
• Provide basic hardware support (e.g., sensors, cameras, cable management) in collaboration with Wandelbots automation engineers and/or Wandelbots ecosystem partners and hardware vendors
• Collaborate with Product, Engineering, and Customer Success teams for escalations and feedback
• Maintain structured and detailed documentation and reporting of issues, resolutions, and customer feedback
• Provide on-site support at customer facilities during critical phases or escalations
• Contribute to improving support processes to increase efficiency and customer satisfaction

Field Support Engineer – NOVA Platform