Wandelbots

Field Support Engineer – NOVA Platform

Wandelbots

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

CloudLinux

About the role

  • Provide Level 1 and Level 2 technical support for NOVA customers
  • Investigate, diagnose, and troubleshoot issues related to NOVA’s APIs, SDKs, applications, data services, and system architecture
  • Perform system maintenance: software updates, log analysis, and basic bug investigation
  • Provide basic hardware support (e.g., sensors, cameras, cable management) in collaboration with Wandelbots automation engineers and/or Wandelbots ecosystem partners and hardware vendors
  • Collaborate with Product, Engineering, and Customer Success teams for escalations and feedback
  • Maintain structured and detailed documentation and reporting of issues, resolutions, and customer feedback
  • Provide on-site support at customer facilities during critical phases or escalations
  • Contribute to improving support processes to increase efficiency and customer satisfaction

Requirements

  • Solid understanding of modern software systems, APIs, and cloud platform architectures (microservices and containers)
  • Knowledge of industrial automation components (e.g., sensors, PLCs, cameras)
  • Strong problem-solving mindset and hands-on technical skills
  • Resilience, composure, and excellent customer communication skills under pressure
  • Fluent in German and English, both written and spoken
  • Valid driving license
  • Willingness to live in Dresden and work at the HQ during the onboarding period
  • Willingness to travel 50% or more of the time to customer sites
  • Prior experience in field engineering or customer-facing support roles
  • Experience supporting or working with industrial automation systems or robotics platforms
  • Experience troubleshooting Linux-based systems and containerized applications
Benefits
  • 30 days of annual vacation plus additional time off over the Christmas to New Year period
  • Up to 3 days of volunteer time off to support your preferred charity
  • Training opportunities and mental health support
  • Free lunch, snacks, and drinks
  • Team events and social activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIsSDKssystem architecturesoftware updateslog analysisbug investigationLinuxcontainerized applicationsindustrial automationrobotics platforms
Soft skills
problem-solvingcustomer communicationresiliencecomposurecollaborationdocumentationreportingefficiency improvementcustomer satisfactionescalation management
Certifications
valid driving license