walter services

Call Center Representative

• Line management of up to 200 employees working remotely (home office)
• You motivate and develop your team leaders and employees to deliver top performance
• Manage day-to-day operations with responsibility for the revenue/results of your department
• Accountable for meeting defined service KPIs
• Serve as a direct point of contact for our business clients
• Work closely with senior management

Department Head — Call Center

Copywriter

• Schreiben, schreiben, schreiben und zwar all das, was unsere Kunden für klasse Marketing brauchen: E-Mail-Texte, Social-Media-Texte, Website-Texte, Werbetexte, Claims und vieles mehr
• Du denkst immer einen Schritt weiter und entwickelst nachhaltig wirksame Kampagnen, clevere Konzepte und zukunftsweisende Marketingstrategien für alle möglichen On- und Offline-Kanäle
• Als Teamplayer überzeugst du auch durch eigenständiges Arbeiten und hast deine Aufgaben, Ziele und das Timing deiner Projekte immer im Blick
• Du bist neugierig auf neue Trends und überraschst durch deine ausdrucksstarken, kreativen Ideen

Customer Support

• Handling customer inquiries by phone and in writing
• Providing comprehensive advice on hair care and coloring products from both drugstore and salon ranges
• Using customer management systems and knowledge databases
• Managing claims and complaints
• Delivering high-quality customer service in a part-time role (20–30 hours/week)

Hairdresser/Colorist in Telephone Customer Service for Cosmetics

Human Resources

• You are part of a friendly, collegial team that ensures employee satisfaction and provides good support to our staff
• Recording and processing of hires, contract changes and amendments, and terminations of employment
• Preparation of employment references (work certificates)
• Preparing personnel data for distribution to managers

HR Administrator

Controller

• Analyze, interpret and evaluate data and derive actionable recommendations
• Prepare KPIs, benchmarks and business cases, and produce (banking) reports
• Establish an efficient production controlling function
• Identify trends and developments and take appropriate measures to optimize performance and productivity
• Prepare forecasts
• Compile decision papers for management and provide advisory support

Manager

• Lead the facilities management function for all administrative and organizational tasks
• Coordinate and oversee maintenance and repair work
• Billing of services
• Communicate with service providers, contractual partners, and internal departments
• Negotiate contracts with service providers and contractual partners
• Plan and execute facilities management projects
• Review ancillary cost (service charge) statements
• Create and maintain documentation and reports

Department Head — Call Center

Copywriter

Hairdresser/Colorist in Telephone Customer Service for Cosmetics

HR Administrator

Controller

Head of Facilities Management