Walmart

Manager, Procure To Pay – Spark Earnings Operations

Walmart

full-time

Posted on:

Location Type: Office

Location: Bentonville • United States

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Salary

💰 $60,000 - $110,000 per year

About the role

  • Oversee a team of hourly associates and lead efforts to manage and optimize ticket workflows.
  • Supervise the team while addressing escalated tickets related to contractor tax inquiries, earnings concerns, and disbursement issues.
  • Ensure that escalated tickets are resolved promptly, accurately, and professionally.
  • Develop and optimize ticket management processes to improve efficiency and response times.
  • Respond to inbound tickets related to contractor earnings, disbursements, and tax.
  • Monitor ticket resolution metrics to ensure timely and effective responses.
  • Escalate complex inquiries to the appropriate internal team.

Requirements

  • 3 years’ experience in customer service, project management, business, finance, technology, or related area.
  • Computer skills, including Microsoft Excel and email communication.
  • Team leadership skills.
  • Ability to navigate multiple systems simultaneously.
  • Strong written communication skills.
  • High attention to detail and accuracy.
  • Ability to follow established processes and escalation procedures.
Benefits
  • Health benefits include medical, vision and dental coverage.
  • 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticket managementcustomer serviceproject managementbusiness analysisfinancetechnologydata analysisprocess optimizationescalation proceduresmetrics monitoring
Soft Skills
team leadershipwritten communicationattention to detailproblem-solvingprofessionalismorganizational skillstime managementinterpersonal skillsadaptabilityconflict resolution