Resolution Specialist, Customer Service
Walmart
full-time
Posted on:
Location Type: Office
Location: Bentonville • United States
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Salary
💰 $19 - $35 per hour
About the role
- Respond to and resolve complex customer and store disputes, ensuring timely and accurate communication.
- Collaborate with internal teams and third-party providers to escalate inquiries and provide status updates.
- Conduct compliance reviews and negotiate dispute resolutions while protecting sensitive payment data.
- Analyze service data to identify trends, drive improvements, and support process enhancements.
- Provide expert guidance on policies and best practices to support business and customer needs.
- Track resolution metrics and communicate outcomes to relevant stakeholders.
- Build strong partnerships to implement effective business solutions and improve service delivery.
- Passion for AI and process improvement, can evaluate current workflows, identify gaps, and recommend practical, forward‑thinking enhancements.
Requirements
- Associate’s degree in Finance, Accounting, Business or related field OR 2 years' of Finance, Accounting, Business, or relevant work experience.
- Proven expertise in conflict and dispute resolution within customer service environments.
- Strong ability to analyze, interpret, and consolidate complex information for reporting and decision-making.
- Experience collaborating with multiple departments and external partners to resolve customer inquiries and disputes.
- Knowledge of payment processing systems and protection of sensitive electronic payment data.
- Ability to track and utilize resolution metrics to improve service effectiveness and customer satisfaction.
- Skilled in identifying process improvement opportunities and implementing support enhancements.
- Excellent communication skills with a focus on building relationships and providing clear guidance.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
conflict resolutiondispute resolutiondata analysispayment processing systemsprocess improvementreportingcustomer serviceworkflow evaluationmetrics tracking
Soft Skills
communicationcollaborationrelationship buildingguidanceproblem-solvinganalytical thinking
Certifications
Associate’s degree in FinanceAssociate’s degree in AccountingAssociate’s degree in Business