Walmart

Senior Manager, Operations and Quality, Performance and Risk

Walmart

full-time

Posted on:

Location Type: Office

Location: Bentonville • California • New Jersey • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $90,000 - $180,000 per year

Job Level

Senior

About the role

  • Supports the Marketplace organization by overseeing day-to-day operational execution across key seller performance and risk workflows.
  • Leads a team responsible for delivering high-quality, compliant, and efficient operational outcomes that protect customers, strengthen seller accountability, and enable the Walmart Marketplace to scale.
  • Drives operational performance, guides front-line leaders, and contributes to scaling processes, tools, and quality standards for a rapidly growing business.
  • Ensures timely, accurate, and empathetic support that reinforces policy adherence while enabling sellers to operate successfully.
  • Monitors real-time performance and risk across call queues and case-based workflows, adjusting resources as needed for service-level adherence.
  • Executes and reinforces operational processes, tools, and controls that support high-quality outcomes across diverse seller performance and risk workflows.
  • Promotes consistency in policy interpretation and application to ensure reliable, customer-centered decision-making.
  • Identifies operational gaps and recommends enhancements that improve accuracy, efficiency, and scalability.
  • Stays current on Marketplace seller performance and risk trends, identifying patterns and raising emerging issues that may influence policy, tooling, or operational procedures.
  • Coaches and develops front-line leaders to elevate performance, operational excellence, and engagement across the team.
  • Provides clear and concise updates on operational performance and risk, seller behavior patterns, emerging issues, and process challenges to leadership and cross-functional partners.
  • Supports compliance, audit, and quality teams by closing feedback loops and ensuring operational alignment with standards.
  • Participates in evaluating and optimizing operational workflows, tools, and methodologies.

Requirements

  • Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
  • 1 year’s supervisory experience.
  • 8–10+ years of experience in seller performance operations, customer service operations, compliance operations, or related fields.
  • Experience in eCommerce, online marketplaces, or similar environments with complex seller ecosystems.
  • Strong understanding of seller performance and risk frameworks, operational controls, and compliance requirements.
  • Demonstrated ability to lead front-line teams, manage managers, and drive operational performance in a dynamic, high-growth environment.
  • Excellent communication skills with the ability to translate complex issues into clear operational guidance.
Benefits
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproject managementcompliance operationsseller performance operationsrisk managementoperational controlseCommerceonline marketplacesdata analysisworkflow optimization
Soft Skills
leadershipcommunicationcoachingproblem-solvingteam managementcustomer serviceempathydecision-makingperformance managementengagement
Certifications
Bachelor’s degree