Walmart

Resolution Specialist, International Voice Process

Walmart

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Job Level

Junior

About the role

  • Handle a high volume of incoming calls and chats from associates and candidates
  • Navigate multiple systems to aid in answering questions and resolving issues
  • Communicate professionally in a conversational manner while ensuring customer satisfaction
  • Collaborate with internal associates to escalate and resolve complex customer issues
  • Meet or exceed established KPIs, such as average handling time and customer satisfaction scores
  • Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
  • Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions

Requirements

  • 10 months – 4 Years of relevant customer service experience
  • Excellent written and verbal communication skills with the ability to effectively articulate information to customers
  • Able to interact professionally with customers.
  • Ability to manage multiple tasks simultaneously.
  • Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience
  • 6 months’ experience in retail, contact center operations, or a related area.
  • 1 years' experience with basic computer processing/data entry software.
  • Must type a minimum of 25 WPM
  • Proficient with Microsoft Office programs (Outlook, Word, Excel)
Benefits
  • Incentive awards for your performance
  • Maternity and parental leave
  • Paid time off (PTO)
  • Health benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencedata entrytypingMicrosoft Officeproblem-solvingdecision-makingKPI managementaverage handling timecustomer satisfaction scoresmultitasking
Soft Skills
communication skillsprofessional demeanorcustomer focusurgencycollaborationinterpersonal skillsadaptabilityconflict resolutionactive listeningpositive attitude