Identify and assess emerging fraud trends in eCommerce transactions, recurring membership payments, and fintech to inform Walmart+ roadmap.
Develop and execute strategic initiatives that align with business objectives and elevate the member experience.
Own and grow relationships with key internal & external partners (e.g., Fraud Strategy, Inkiru, Treasury, payment service providers, etc.).
Evaluate and negotiate with new partners to enhance our fraud prevention capabilities and reduce operational risk.
Act as a subject matter expert on eCommerce membership programs, risk mitigation processes, and compliance.
Collaborate with engineering teams on API integrations and vendor data pipelines.
Lead creation and maintenance of technical documentation for internal and partner-facing initiatives.
Partner with data and engineering teams to track and analyze product performance.
Deliver executive-level reporting, highlighting key metrics, trends, and strategic recommendations.
Translate technical and financial concepts into actionable insights for cross-functional stakeholders.
Drive alignment across Product, Engineering, Finance, and Tax to execute strategic programs.
Lead and motivate cross-functional teams to solve complex fraud & abuse challenges, including chargeback mitigation.
Serve as a thought partner to senior leadership, proactively identifying opportunities and risks.

Requirements

Bachelor's degree AND 2 years’ experience in Payments Strategy, Payments Operations, Fraud/Chargebacks Operations OR 6 years+ experience in Operations Management or related area.
Proven ability to lead complex cross-functional initiatives at scale.
Strong communicator with experience presenting to C-level stakeholders.
Excellent organizational and prioritization skills in dynamic environments.
Strategic mindset with customer-centric problem solving.
Proficiency in SQL and comfort working with data-driven metrics and KPIs.
Deep understanding of payment methods, authorization flows, routing, and regulatory landscape.
2+ years working in a Payments Strategy & Operations function for a technology-based company.

Benefits

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAPI integrationsdata analysistechnical documentationfraud preventionrisk mitigationpayments strategychargeback mitigationdata-driven metricsKPI tracking

Soft Skills

strong communicatororganizational skillsprioritization skillsstrategic mindsetcustomer-centric problem solvingleadershipcross-functional collaborationrelationship managementexecutive reportingthought partnership

Certifications

Bachelor's degree