Walmart

Senior Design Researcher

Walmart

full-time

Posted on:

Location Type: Office

Location: Sunnyvale • California • United States

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Salary

💰 $156,915 - $234,000 per year

Job Level

Senior

About the role

  • Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
  • Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
  • Independently propose hypotheses for research. Provide inputs to modify research approaches and execution plans.
  • Guides research processes with inputs regarding type, quality, and quantity of data and information to be collected.
  • Verifies the reliability and accuracy of the information through detailed checks.
  • Detects any gaps in information uncovered and removes unreliable information.
  • Clarifies and resolves inconsistencies in the data of research projects.
  • Analyzes and interprets relevant data for results and important insights. Translates research insights and metrics, including research from other sources, into actionable recommendations that inform design and business strategies.
  • Assesses gaps between business expectations and user experience strategies. Leverages a deep understanding of trends in user consumption habits to develop or improve interaction design and user experience strategies.
  • Anticipates and mitigates risks during information synthesis and independently arrives at possible solutions for interactive designs.
  • Analyzes and interprets existing data (for example web analytics, user surveys, customer support calls). Understand the basics of testing against a design specification.
  • Identifies major activities and documents associated with user acceptance testing. Cites multiple examples and types of acceptance tests for user acceptance testing.
  • Compiles a list of procedures and guidelines for test developers and end users.
  • Explains the features and objectives of alpha and beta tests. Understand the interests & profile of key stakeholders to manage functional relationships.
  • Analyzes stakeholder technical needs and partner with them to share relevant information. Engage with business partners (internal/external) on a periodic basis and establish credibility for exchanging functional information.
  • Communicates articulately and concisely in stakeholder meetings involving multiple teams. Conveys complex information and address ambiguity for robust technology development.
  • Builds productive, collaborative relationships with stakeholders. Influence team and stakeholders to take meaningful action with sound recommendations.
  • Independently prepares clear, concise, logically structured and meaningful reports/material based on facts. Seeks and provides constructive feedback, anticipate needs/questions, respond appropriately.
  • Build and maintain customer relations to understand customer requirements/problems. Creates customer journey touchpoints to anticipate product enhancements by pre-empting gaps/risks in the product experience.
  • Simplifies and improves processes to reduce turnaround times, increase effectiveness, and drive customer delight.

Requirements

  • Master's degree or equivalent in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, Psychology, or related area and 1 year of experience in market research, business analysis, UX design research, or related area;
  • OR Bachelor's degree or equivalent in UI/UX Design, Graphic Design, Visual Communication, Product Design, Computer Science, Information Technology, Psychology, or related area and 3 years of experience in market research, business analysis, UX design research, or related area.
  • Experience conducting generative and evaluative research to uncover user needs and pain points (including interviews, usability testing, concept testing, contextual inquiry, survey design, and competitive and comparative analysis).
  • Experience completing hypothesis testing to validate assumptions and determine confidence levels of findings.
  • Experience with quantitative data analysis and manipulation using SPSS and Excel.
  • Experience generating themes and clustering meaningful findings using affinity mapping.
  • Experience synthesizing learnings into actionable insights, defining implications for product design with clear impact on business metrics, and offering recommendations for advancing research evolution.
  • Experience collaborating with design teams using Figma, Miro, and Mural to create user flows and mock-ups that align with product and business requirements.
  • Experience guiding facilitation of ideation workshops and stakeholder discussions.
  • Experience managing legal risks, factual errors, and breaches of codes of conduct involving the use of research materials.
  • Experience creating surveys by formulating questions and defining branching logic and response types (SurveyMonkey, Qualtrics, and Feedback Ally).
  • Experience verifying the reliability and accuracy of information through peer-review and detailed checks.
  • Experience disseminating learnings to cross-functional partners and stakeholder groups (PPT, Quantum Metrics, and data visualizations).
Benefits
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting.
  • Other benefits include short-term and long-term disability, education assistance with 100% company paid college degrees, company discounts, military service pay, adoption expense reimbursement, and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UI/UX DesignMarket ResearchBusiness AnalysisUser Experience Design ResearchHypothesis TestingQuantitative Data AnalysisAffinity MappingSurvey DesignUsability TestingContextual Inquiry
Soft skills
CommunicationCollaborationAdaptabilityMentoringProblem SolvingStakeholder ManagementInfluencingConstructive FeedbackProcess ImprovementCustomer Relations