Walmart

Resolution Specialist, Contact Center – International Voice Process

Walmart

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Job Level

Junior

About the role

  • Take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems
  • Communicate professionally in a conversational manner while ensuring customer satisfaction
  • Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction
  • Collaborate with internal associates of Walmart to escalate and resolve complex customer issues
  • Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores

Requirements

  • 6 months’ experience in retail, contact center operations, or a related area
  • 1 years' experience with basic computer processing/data entry software
  • Excellent written and verbal communication skills with the ability to effectively articulate information to customers
  • Ability to manage multiple tasks simultaneously
  • Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience
  • Must type a minimum of 25 WPM
  • Proficient with Microsoft Office programs (Outlook, Word, Excel)
  • Proficient in using soft phones (good to have)
  • Any graduation
Benefits
  • health benefits
  • maternity and parental leave
  • PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer query analysiscustomer satisfaction measurementtyping (minimum 25 WPM)
Soft skills
communication skillscustomer focusmultitaskingproblem-solvingurgency