
Senior Manager, Service Excellence – Earnings and Tax
Walmart
full-time
Posted on:
Location Type: Hybrid
Location: Bentonville • California • New Jersey • United States
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Salary
💰 $80,000 - $155,000 per year
Job Level
Tech Stack
About the role
- Support the operations and transformation of global Earnings & Tax for the Spark Driver Program/Independent contractors.
- Manage key aspects of global contractor earnings and tax operations.
- Drive process standardization and operational efficiency by developing and maintaining SOPs.
- Collaborate cross-functionally with technology, finance, and compliance teams.
- Support robust data governance by defining master data strategies.
- Provide effective leadership and guidance for a high-performing team.
Requirements
- At least 7 years of progressive experience in contractor earnings operations, financial disbursements, or tax administration, with a minimum of 2 years in a management or team lead capacity.
- Strong knowledge of contractor tax compliance—including U.S. and global reporting.
- Experience with implementing or optimizing technology solutions that support operational scalability and regulatory adherence.
- Demonstrated experience supporting cross-functional initiatives involving data governance, compliance, and technology.
- Operational excellence mindset, with hands-on experience using methodologies such as Lean or Six Sigma to standardize workflows, drive measurable improvements, and reduce risk.
- Excellent leadership, communication, and stakeholder management skills.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contractor earnings operationsfinancial disbursementstax administrationcontractor tax complianceU.S. reportingglobal reportingdata governanceLean methodologySix Sigma
Soft Skills
leadershipcommunicationstakeholder management