Walmart

Senior Manager, Service Excellence – Earnings and Tax

Walmart

full-time

Posted on:

Location Type: Hybrid

Location: BentonvilleCaliforniaNew JerseyUnited States

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Salary

💰 $80,000 - $155,000 per year

Job Level

Tech Stack

About the role

  • Support the operations and transformation of global Earnings & Tax for the Spark Driver Program/Independent contractors.
  • Manage key aspects of global contractor earnings and tax operations.
  • Drive process standardization and operational efficiency by developing and maintaining SOPs.
  • Collaborate cross-functionally with technology, finance, and compliance teams.
  • Support robust data governance by defining master data strategies.
  • Provide effective leadership and guidance for a high-performing team.

Requirements

  • At least 7 years of progressive experience in contractor earnings operations, financial disbursements, or tax administration, with a minimum of 2 years in a management or team lead capacity.
  • Strong knowledge of contractor tax compliance—including U.S. and global reporting.
  • Experience with implementing or optimizing technology solutions that support operational scalability and regulatory adherence.
  • Demonstrated experience supporting cross-functional initiatives involving data governance, compliance, and technology.
  • Operational excellence mindset, with hands-on experience using methodologies such as Lean or Six Sigma to standardize workflows, drive measurable improvements, and reduce risk.
  • Excellent leadership, communication, and stakeholder management skills.
Benefits
  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contractor earnings operationsfinancial disbursementstax administrationcontractor tax complianceU.S. reportingglobal reportingdata governanceLean methodologySix Sigma
Soft skills
leadershipcommunicationstakeholder management