Associate Manager, Loan Operations
SS&C Technologies
Senior Manager, Technology Operations – Buyer Experience
Walmart
full-time
Posted on:
Location Type: Hybrid
Location: Bentonville • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $180,000 per year
Job Level
Senior
About the role
- Own the end-to-end customer experience for Seller Fulfilled items across the buyer journey, including Search, PDP (Product Detail Page), Cart, and Checkout, focusing on clarity, trust, and conversion.
- Drive discoverability of SFS offers by influencing search ranking strategies, surfacing delivery promises in external channels, and collaborating with the Search and SEO teams to improve conversion.
- Enhance trust in Seller Fulfilled offers by working with Fulfillment, Product, and UX teams to pilot and launch delivery promise messaging and on-time delivery signals to reinforce seller reliability and trust.
- Collaborate cross-functionally with Product, UX, and Engineering, to align on roadmap execution and deliver cohesive and customer-centric improvements.
- Monitor and report on performance metrics, including click-through rates, conversion rates, and Net Promoter Score (NPS), while identifying areas of improvement.
Requirements
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- 7 years’ experience in project management, program management, program operations, or related area.
- 2 years’ supervisory experience.
- Proven experience managing or influencing buyer experience experiments, ideally in a two-sided marketplace or digital commerce environment.
- Strong strategic thinking and analytical skills with a customer-first mindset.
- Experience working cross-functionally with product, design, analytics, and engineering teams.
- Familiarity with SEO, SEM, and e-commerce marketing principles a plus.
- Experience in fulfillment, logistics, or operations preferred but not required.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementprogram operationsanalyticsSEOSEMe-commerce marketingfulfillmentlogistics
Soft skills
strategic thinkinganalytical skillscustomer-first mindsetcollaborationcross-functional teamwork
Certifications
Bachelor's degree
