Wallee Group

Technical Support Specialist

Wallee Group

full-time

Posted on:

Location Type: Hybrid

Location: Vilnius • Lithuania

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Salary

💰 €1,700 - €3,000 per month

About the role

  • Provide advanced technical support for payment terminals or e-commerce solutions including hardware and software troubleshooting, installation, and configuration that require in-depth knowledge.
  • Collaborate with Experts for problem resolution.
  • Act as the primary point of contact for key-clients experiencing issues with payment terminals/e-commerce payment methods, providing timely and effective solutions.
  • Diagnose and resolve technical issues related to payment processing, including connectivity issues, transaction errors, and hardware malfunctions.
  • Work closely with internal teams (e.g., product management, sales, and finance) and external vendors to ensure smooth operations of payment terminal systems.
  • Provide clear instructions to customers on payment processes and system usage.
  • Follow up with customers to ensure issues are fully resolved.
  • Deliver training sessions for clients and internal employees on payment terminals and payment solutions.
  • Handle customer escalations professionally and effectively.
  • Work closely with experienced specialists and mentor junior support agents when required.
  • Contribute to knowledge base documentation and internal guidelines.

Requirements

  • Education: Technical education in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Experience: 2+ years of experience in technical support, specifically related to payment processing systems or point-of-sale (POS) technology.
  • Technical Skills: Familiarity with various payment processing software and hardware, network troubleshooting, and security protocols.
  • Communication Skills: Strong verbal and written communication and social skills; ability to convey technical information to non-technical users in English (nice to have German language skills).
  • Problem-Solving Skills: Strong analytical and problem-solving abilities by using data logs for decision-making.
  • Customer oriented approach: High reliability with regard to customer expectations, active listening skills with a customer centric mindset.
Benefits
  • Modern Workspace: A beautiful office in the heart of Vilnius - comfortable, bright, and collaboration-ready.
  • True Flexibility: We embrace a hybrid way of working with 3 days per week in our office to foster collaboration, complemented by flexible daily hours and a 4-week "Work from Anywhere" policy every year.
  • Innovation First: We work with the latest tech stacks in a flat hierarchy where your voice actually matters.
  • Growth & Culture: Competitive compensation, in the range of 1,700 – €3,000 gross/month, depending on experience, seniority, and technical expertise, personal development budgets, and a social calendar filled with events.
  • The Perks: Fresh fruits, snacks, and high-quality coffee to keep you fueled.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportpayment processing systemspoint-of-sale technologynetwork troubleshootingsecurity protocolshardware troubleshootingsoftware troubleshootinginstallationconfigurationdata analysis
Soft Skills
communication skillsproblem-solving skillscustomer oriented approachactive listeninganalytical abilitiesmentoringcollaborationcustomer servicetrainingescalation handling