Wallee AG

Risk

• Define and maintain a practical, business-oriented Risk Management Framework that fits a fast-moving payment environment.
• Monitor and report on the company’s overall risk exposure, ensuring alignment with our strategic goals and regulatory expectations.
• Identify, assess, and manage key risks across acquiring, issuing, transaction processing, and merchant activities.
• Oversee operational, financial, and partner risks, including relationships with acquirers, processors, and scheme partners.
• Collaborate closely with Compliance to ensure regulatory alignment in both Luxembourg and Switzerland.
• Build clear and actionable risk reporting for management, Board, and regulators.
• Use data to identify emerging risks, trends, and potential weaknesses in our operations or partner ecosystem.
• Drive continuous improvement in how risk is managed — embedding it into daily decision-making and product development.
• Lead, coach, and develop a small but highly capable Risk team, promoting ownership and accountability.
• Support internal and external audits, ensuring that our controls and documentation stand up to scrutiny without unnecessary bureaucracy.

Head of Risk

Support Engineer

• Wallee is a leading provider of payment services and technologies offering innovative solutions.
• The technical support specialist for payment terminals provides support and troubleshooting for physical payment terminals.
• Ensure efficient and secure payment processing in accordance with customer requirements.
• Work closely with customers, technicians, and vendors to resolve issues and implement solutions.
• Monitor and initiate preventive measures for performance and security issues affecting payment terminals.
• Provide support and training to junior support staff and customers.

Technical Support – POS Systems

Customer Success Manager

• Wallee unterstützt Unternehmen dabei, mit smarten und flexiblen Zahlungslösungen zu wachsen (cloudbasierte Systeme)
• Wir arbeiten agil, denken kundenzentriert und suchen nach innovativen Lösungen
• Rolle: zentrale Verantwortung bei der technischen Umsetzung von Integrationen mit neuen Partnern
• Begleitung konkreter Integrationsprojekte von Geschäftsmöglichkeiten bis zur Verbindung externer Systeme
• Enge Zusammenarbeit mit dem Business & Integration Lead zur Entwicklung technischer Umsetzungspläne
• Unterstützung von Integratoren während des Implementierungsprozesses und Übergabe an Support/Betrieb
• Verbindung von technischem Verständnis, Kommunikationsstärke und Umsetzungsfähigkeit
• Geeignet für Personen, die Verantwortung übernehmen und technisch in die Tiefe gehen möchten

Head of Risk

Technical Support – POS Systems

Integration and Success Manager