Wallbox Chargers

Customer Support L1 – Fixed Term

Wallbox Chargers

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • Manage incoming tickets, calls, and chats from customers and partners.
  • Provide first-level technical troubleshooting for Wallbox products (hardware & software).
  • Escalate complex or unresolved cases to Level 2 / Service Engineering with proper documentation.
  • Follow defined troubleshooting procedures and ensure accurate case documentation.
  • Identify recurring issues and share feedback to improve processes and knowledge base articles.
  • Support onboarding and guidance for customers and key account partners.
  • Collaborate cross-functionally with Product, Engineering, and Technical teams.
  • Ensure high standards of customer satisfaction and service quality.
  • Contribute to continuous improvement initiatives within Customer Support.

Requirements

  • Previous experience in Customer Support / Technical Support (L1)
  • Experience working with ticketing systems (Salesforce, Jira or similar)
  • Basic technical knowledge (IT fundamentals, WiFi, Bluetooth, remote troubleshooting)
  • Strong analytical and problem-solving skills
  • Experience dealing directly with customers
  • Excellent communication and interpersonal skills
  • Native level in French or English + Spanish or Dutch
  • Availability to travel occasionally if required
Benefits
  • Flexible working hours
  • Hybrid work schedule
  • Flexible compensation (transport, childcare, restaurant tickets)
  • Daily discounted breakfast and lunch options at our canteen
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingIT fundamentalsWiFiBluetoothremote troubleshooting
Soft Skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscustomer satisfaction