Support Engineer

• Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
• Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
• Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm.
• Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.
• Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers.
• Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team.
• Contribute to the evolution of our product line by providing real-world insights from customer interactions.
• Manage the deployment and configuration of Wallarm solutions in diverse customer environments.
• Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base.
• Own and maintain the support team's test environment to ensure effective problem replication.

Technical Support Engineer

Production Support Analyst

Technical Support Engineer, L2