Technical Support Engineer, L2
GoMining
MicroservicesSQLWeb3
Technical Support Engineer
Wallarm. API & App Security Integrated
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇪 Georgia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AnsibleCloudCyber SecurityDockerKubernetesLinuxNGINXPerlPython
About the role
- Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
- Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
- Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm.
- Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.
- Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers.
- Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team.
- Contribute to the evolution of our product line by providing real-world insights from customer interactions.
- Manage the deployment and configuration of Wallarm solutions in diverse customer environments.
- Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base.
- Own and maintain the support team's test environment to ensure effective problem replication.
Requirements
- 3+ years of expertise in Customer Support and User Support positions
- Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level
- Ability to configure network settings and Linux OS routing
- Ability to work with system services and system logs of Linux OS
- Experience with Docker
- Understanding the main points of information security in the network and web applications
- Knowledge of Nginx and the HTTP protocol
- Knowledge of the seven-layer OSI model, networking rules, and routing principles
- Will be a plus: Experience in technical support in a hosting company, technical integrator, or vendor
- Experience with Kubernetes and Ansible
- Scripting skills in Bash, Perl or Python
- Experience with Cloud environment
- Cybersecurity knowledge
Benefits
- Ability to work on a product that makes the Internet safer
- Completely remote work
- Shift hours: 06:00 till 14:00 CEST, Tuesday - Saturday
- Competitive salary
- Paid days off
- Medical insurance
- Working equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux operating systemsCentOSUbuntuDebianDockerNginxHTTP protocolKubernetesAnsiblescripting in Bash
Soft skills
customer supportuser supporttroubleshootingcommunicationrelationship buildingfeedback collectiontechnical documentationproblem replication