Technical Support Engineer
Wallarm. API & App Security Integrated
AnsibleCloudCyber SecurityDockerKubernetesLinuxNGINXPerlPython
Technical Support Engineer, L2
GoMining
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇪 Georgia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
MicroservicesSQLWeb3
About the role
- Handle requests from first-line support and clients, reproduce and clarify issues.
- Analyze incidents, identify root causes, and provide clear context to developers and DevOps.
- Monitor task status and explain situations to clients in simple terms.
- Document solutions and share them with colleagues.
- Provide feedback to the product team based on incoming requests.
Requirements
- Experience diagnosing IT systems and understanding support processes (prioritization, escalation, SLA).
- Strong skills in working with SQL and logs.
- Understanding of APIs and monitoring.
- Ability to clearly explain problems to colleagues and clients.
- Experience with ticketing systems (Jira, Zendesk, etc.).
- Nice to have
- Experience with applied services: databases, analytics systems, programming languages.
- Understanding of microservices architecture.
- Scripting skills for automation.
- Experience working with Web3 (wallets, blockchain services).
Benefits
- Remote work format
- Product company with modern technologies and challenging tasks.
- Growth opportunities towards development, DevOps, or advanced technical support.
- Knowledge sharing and learning from experienced colleagues.
- A team that values initiative and the drive to make the product better.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLAPIsmonitoringticketing systemsscriptingmicroservices architecturedatabasesanalytics systemsWeb3blockchain services
Soft skills
problem explanationcommunicationfeedback provisionincident analysisroot cause identification