• Handle requests from first-line support and clients, reproduce and clarify issues.
• Analyze incidents, identify root causes, and provide clear context to developers and DevOps.
• Monitor task status and explain situations to clients in simple terms.
• Document solutions and share them with colleagues.
• Provide feedback to the product team based on incoming requests.

Requirements

Experience diagnosing IT systems and understanding support processes (prioritization, escalation, SLA).
Strong skills in working with SQL and logs.
Understanding of APIs and monitoring.
Ability to clearly explain problems to colleagues and clients.
Experience with ticketing systems (Jira, Zendesk, etc.).
Nice to have
Experience with applied services: databases, analytics systems, programming languages.
Understanding of microservices architecture.
Scripting skills for automation.
Experience working with Web3 (wallets, blockchain services).

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

SQL
APIs
monitoring
ticketing systems
scripting
microservices architecture
databases
analytics systems
Web3
blockchain services

Soft Skills

problem explanation
communication
feedback provision
incident analysis
root cause identification

Technical Support Engineer, L2

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