WalkMe™

Global Customer Delivery Enablement Manager

WalkMe™

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $130,000 - $145,000 per year

About the role

  • Improve time-to-productivity for new consultants by enhancing onboarding programs and technical bootcamps.
  • Evaluate the effectiveness of enablement programs by tracking key performance indicators (KPIs).
  • Standardize global delivery methodologies to ensure a consistent and high-quality "WalkMe Experience".
  • Partner with the SVP of Global Customer Delivery and regional delivery leads to identify skills gaps.
  • Collaborate with the broader Revenue Enablement team to ensure alignment between what is sold and what is delivered.
  • Design and manage technical certification paths for the WalkMe customer delivery team.
  • Deliver advanced training sessions during Global Services Summits and regional workshops.
  • Manage the end-to-end lifecycle of enablement projects, from needs analysis to global rollout.
  • Design and deliver comprehensive enablement programs focused on WalkMe implementations.
  • Create and maintain enablement content such as online workshops and modular learning paths.

Requirements

  • Experience: 5+ years in Professional Services, Customer Success, or Services Enablement within a SaaS environment.
  • Education: Bachelor’s or Master’s degree in Business, Information Technology, or a related field.
  • Expertise: Proven experience in instructional design for technical audiences; you can translate complex product features into "how-to" delivery guides.
  • Background: Deep understanding of the Digital Adoption Platform (DAP) marketplace or high-growth software implementation cycles.
  • Project Management: Experience managing complex, cross-functional programs across multiple time zones (Global experience preferred).
  • Skills: Proficiency in Google Suite, Mindtickle, Synthesia, Confluence, WalkMe Learning Arc and project management software.
  • DAP Mastery: Ability to become a power user of WalkMe to build in-app guidance for our own consultants.
  • AI Integration: Experience using AI tools to accelerate content creation and technical documentation.
  • Analytical Mindset: Ability to correlate training completion with service delivery metrics and CSAT/NPS scores.
  • Communication: Exceptional presentation skills, with the ability to command a room of highly technical architects and consultants.
Benefits
  • Health coverage options
  • Annual leave policy
  • Wellness reimbursements
  • Professional development opportunities
  • Hybrid work schedule
  • RefreshMe Days throughout the year
  • Supportive culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designproject managementcontent creationtechnical documentationKPI trackingenablement program designtraining deliveryneeds analysisSaaS environment experienceDigital Adoption Platform (DAP) expertise
Soft Skills
analytical mindsetexceptional presentation skillscollaborationcommunicationleadershiporganizational skillsability to identify skills gapscross-functional program managementtime managementadaptability